Emergency assistance

We offer emergency service 24/7 so we're always here to help you.

When you call, please have the following information ready:

  • Your policy number
  • A phone number we can call you back on

Please call direct dial and toll free from:

USA: 1866 945 3167

Canada: 1800 840 1151

UK: 0808 234 4326

Australia: 1800 805 998

Charges may apply if calling from a pay phone or mobile phone.

For all other countries +64 9 300 8581

Do you have a hearing or speech impairment?

If you require assistive communication via the National Relay Service (NRS*) to contact our emergency assistance team – please download the NRS app.
Click here for full information.

*The NRS is a mobile phone solution for people who are deaf or have a hearing or speech impairment.

For general enquiries please call 0800 500 325 or +64 (0) 9 300 8582.

To submit a claim online, click here.

Within New Zealand

Phone +64(0) 9 300 8581

ami travel card

Drop by any AMI branch and pick up a handy travel card before you go.
It's an easy way to keep track of the information you need to contact us in an emergency.

To submit a claim online, click here.

Or alternatively, dowload a claim form: PDF, 116kb  


AMI Travel insurance is underwritten by Zurich Australian Insurance Limited ("ZAIL") incorporated in Australia, ABN 13 000 296 640, trading as Zurich New Zealand. IAG New Zealand Limited (“IAG”), of which AMI is a business division, is not the insurer. IAG receives a commission for the issue of AMI-branded travel policies arranged through Cover-More (NZ) Limited (“Cover-More”). Cover-More administers the policy and acts on behalf of Zurich New Zealand. IAG does not guarantee Zurich New Zealand or Cover-More.