How to get in touch with us.

Do it online

Manage your insurance online

It's quick and easy to find out your policy details like your excess and sum insured. You can make simple changes, manage your claims and make payments online. Head to My AMI to get started.

Do it online

Find answers right now

Find answers to common questions and helpful hints by searching our Help Centre articles.

Get answers

Phone us

Personal Insurance

Quotes, payments, amendments and general enquiries
0800 100 200
8am – 6pm Monday to Friday
9am – 6pm weekends and public holidays

Calling from overseas
+64 3 371 9000

华语服务
0800 168 268

Business Insurance

Quotes, payments, amendments and general enquiries
0800 100 200
8am – 6pm Monday to Friday

Business claims
0800 100 200
9am – 6pm Monday to Friday

中文商业保险
0800 168 268

Cyber insurance claims
0800 292 377
24/7

Farm & Lifestyle Block Insurance

Quotes, payments, amendments and general enquiries
0800 100 200
8am – 6pm Monday to Friday

AMI Roadside Rescue

If you need roadside assistance now, call 0800 800 802. For hearing impaired persons, text 021 30 30 30. 

Available 24 hours a day, 7 days a week.

Sales and payments:

Call 0800 800 802
6am-9pm daily (including public holidays)

Travel Insurance

Start Cover-More claim

From New Zealand
0800 500 425
8:30am – 5:30pm Monday to Friday
10am – 2pm Saturday

From overseas
24/7 emergency assistance (charges may apply):
Australia: 1800 805 998
UK: 0808 234 4326
USA: 1866 945 3167
Canada: 1800 840 1151
All other countries: +64 9 300 8581

Claims

New claims
For car, home, contents and travel claims, skip the queues and do it online.

Claim online

0800 100 200
8am – 6pm Monday to Friday
9am – 6pm weekends and public holidays

Existing claims
View and manage your claim anywhere, anytime with your MyAMI online account, or with our AMI app.

0800 100 200
8am – 6pm Monday to Friday; closed public holidays

Claims collections
Call 0800 802 423 to get in touch about paying off a debt or an upcoming hearing.

Online chat

Chat with our AMI consultants via Facebook Messenger.
9am–5pm Monday to Friday

Chat to the team

Visit us in-store

We offer face-to-face assistance at AMI MotorHubs in Auckland and Christchurch.

Pop in without an appointment for in-person support on topics like:

  • bills and payments
  • getting a quote
  • buying insurance
  • navigating our online services.

We cannot take cash or eftpos payments on site. Find other ways to pay.

If you need Business insurance support, contact our team of business specialists instead.

 

Call 0800 100 200

Current locations

AMI MotorHub East Tamaki, Auckland

71 Allens Road, East Tamaki
Auckland 2013

For in-person support, visit us at the hub. For assistance over the phone, please call our contact centre on 0800 100 200

7:30am to 5pm, Monday to Friday
Closed weekends and public holidays

AMI MotorHub Hornby, Christchurch

131 Waterloo Road, Hornby
Christchurch 8042

For in-person support, visit us at the hub. For assistance over the phone, please call our contact centre on 0800 100 200

7.30am to 5.00pm, Monday to Friday
Closed weekends and public holidays

Other enquiries

Media enquiries

For media enquiries, visit the Corporate website.

Non-contracted suppliers

Non-contracted suppliers can email invoices to claims@ami.co.nz. Please include the claim reference in the subject field.

Help in tough times

If you’re experiencing financial difficulties, family harm, health issues, bereavement, or other challenges, we are here to help with extra care and support options.

Get extra support

Complaints

We truly value feedback, so please get in touch with any concerns. Either call us on 0800 100 200 or complete our online complaint form. You can also find out what to expect once you've made a complaint.

Reporting insurance fraud

Insurance fraud costs every policy holder. You can help by reporting suspected fraudulent activity via:
Email: fraud@iag.co.nz
Phone: 0800 372 835 (0800 FRAUDLINE)
Information provided will be held in the strictest of confidence.

If you would prefer to report insurance fraud to an independent party, or via an online webform, you can do so by contacting the Insurance Fraud Bureau.

If you're not sure if your concern relates to fraud, you can learn more about fraud here.