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It's quick and easy to find out your policy details, including your excess and sum insured, make simple changes, manage your claims and make payments online. Head to My Account to get started.
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Find answers to common questions and helpful hints by searching our Help Centre articles.
Get answersChat with us online
We're here 9am - 5pm Monday to Friday - please note we can't issue quotes or policies via online chat.
Chat nowOnline chat
Chat with our AMI consultants via Facebook messenger.
9am–5pm Monday to Friday
Message our friendly Facebook chat bot Amy
24/7 any day of the year
Phone us
AMI Breakdown Service
0800 800 802
AMI Breakdown Service is available 24 hours a day, 7 days a week.
Claims
New claims
For claims made online, we'll be in touch
within 2 business days.
0800 100 200
8am – 6pm Monday to Friday
9am – 6pm weekends and public holidays
Existing claims
View and manage your claim anywhere, anytime with your
MyAMI online account.
Claims collections
0800 802 423
Special Assistance
If you need extra help to manage your insurance, whatever the reason, our Customer Care team is here for you.
Personal Insurance
Quotes, payments, amendments and general enquiries
0800 100 200
8am – 6pm Monday to Friday
9am – 6pm weekends and public holidays
Calling from overseas
+64 3 371 9000
华语服务
0800 168 268
Business Insurance
Quotes, payments, amendments and general enquiries
0800 100 200
8am – 6pm Monday to Friday
8am – 2:30pm Saturday
Business claims
0800 100 200
9am – 6pm Monday to Friday
中文商业保险
0800 168 268
Travel Insurance
Quotes, payments, amendments and general enquiries
0800 500 425
8:30am – 5:30pm Monday to Friday
10am – 2pm Saturday
24/7 Emergency Assistance
All countries +64 9 300 8581
Claims
+64 9 300 8583 or
claim online.
All AMI Stores are permanently closed
Find out more about store closures, ways to manage your insurance and answers to some commonly asked questions here.
Other enquiries
Media enquiries
For media enquiries, visit the Corporate website.
Non-contracted suppliers
Non-contracted suppliers can email invoices to Claims@AMI.co.nz. Please include the claim reference in the subject field.
Complaints
We truly value feedback, so please get in touch with any concerns. Either call us on 0800 100 200 or complete our online complaint form. You can also find out what to expect once you've made a complaint.