How to get in touch with us.

Save time with self-service

It's quick and easy to find out your policy details, including your excess and sum insured, make simple changes, manage your claims and make payments online. Head to My Account to get started.

Self service options

Find answers right now

Find answers to common questions and helpful hints by searching our Help Centre articles.

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Chat with us online

We're here 9am - 5pm Monday to Friday - please note we can't issue quotes or policies via online chat.

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AMI Breakdown Service

0800 800 802
AMI Breakdown Service is available 24 hours a day, 7 days a week.

Claims

New claims
For claims made online, we'll be in touch within 2 business days.

0800 100 200
8am – 6pm Monday to Friday
9am – 6pm weekends and public holidays

Existing claims
View and manage your claim anywhere, anytime with your MyAMI online account.

Claims collections
0800 802 423

Personal Insurance

Quotes, payments, amendments and general enquiries
0800 100 200
8am – 6pm Monday to Friday
9am – 6pm weekends and public holidays

Calling from overseas
+64 3 371 9000

华语服务
0800 168 268

Business Insurance

Quotes, payments, amendments and general enquiries
0800 100 200
8am – 6pm Monday to Friday
8am – 2:30pm Saturday

Business claims
0800 100 200
9am – 6pm Monday to Friday

中文商业保险
0800 168 268

Travel Insurance

Quotes, payments, amendments and general enquiries
0800 500 425
8:30am – 5:30pm Monday to Friday
10am – 2pm Saturday

24/7 Emergency Assistance
All countries +64 9 300 8581

Claims
+64 9 300 8583 or claim online.

Media enquiries

For media enquiries, visit the Corporate website.

Non-contracted suppliers

Non-contracted suppliers can email invoices to Claims@AMI.co.nz. Please include the claim reference in the subject field.

Extra Care and Support

If you're experiencing circumstances where you'd benefit from extra care and support, or have additional accessibility needs, we've put together some information on how we can help.

Get extra support

Complaints

We truly value feedback, so please get in touch with any concerns. Either call us on 0800 100 200 or complete our online complaint form. You can also find out what to expect once you've made a complaint.

Reporting Insurance Fraud

Insurance fraud costs every policy holder. You can help by reporting suspected fraudulent activity via:
Email: fraud@iag.co.nz
Phone: 0800 372 835 (0800 FRAUDLINE)
Information provided will be held in the strictest of confidence.

If you would prefer to report insurance fraud to an independent party, or via an online webform, you can do so by contacting the Insurance Fraud Bureau.

If you're not sure if your concern relates to fraud, you can learn more about fraud here.