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How to get in touch with us.

In a hurry?

Save time with self-service

It's quick and easy to find out your policy details, including your excess and sum insured, make simple changes, manage your claims and make payments online. Head to My Account to get started.

Self service options

Find answers right now

Find answers to common questions and helpful hints by searching our Help Centre articles.

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Chat with us online

We're here 9am - 5pm Monday to Friday - please note we can't issue quotes or policies via online chat.

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Online chat

Chat with our AMI consultants via Facebook messenger.
9am–5pm Monday to Friday

Chat to the team

Message our friendly Facebook chat bot Amy
24/7 any day of the year

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Phone us




AMI Breakdown Service

0800 800 802
AMI Breakdown Service is available 24 hours a day, 7 days a week.

Claims

New claims
For claims made online, we'll be in touch within 2 business days.

0800 100 200
8am – 6pm Monday to Friday
9am – 6pm weekends and public holidays

Existing claims
View and manage your claim anywhere, anytime with your MyAMI online account.

Claims collections
0800 802 423

Special Assistance

If you need extra help to manage your insurance, whatever the reason, our Customer Care team is here for you.

Personal Insurance

Quotes, payments, amendments and general enquiries
0800 100 200
8am – 6pm Monday to Friday
9am – 6pm weekends and public holidays

Calling from overseas
+64 3 371 9000

华语服务
0800 168 268

Business Insurance

Quotes, payments, amendments and general enquiries
0800 100 200
8am – 6pm Monday to Friday
8am – 2:30pm Saturday

Business claims
0800 100 200
9am – 6pm Monday to Friday

中文商业保险
0800 168 268

Travel Insurance

Quotes, payments, amendments and general enquiries
0800 500 425
8:30am – 5:30pm Monday to Friday
10am – 2pm Saturday

24/7 Emergency Assistance
All countries +64 9 300 8581

Claims
+64 9 300 8583 or claim online.

All AMI Stores are permanently closed

Find out more about store closures, ways to manage your insurance and answers to some commonly asked questions here.

Other enquiries

Media enquiries

For media enquiries, visit the Corporate website.

Non-contracted suppliers

Non-contracted suppliers can email invoices to Claims@AMI.co.nz. Please include the claim reference in the subject field.

Complaints

We truly value feedback, so please get in touch with any concerns. Either call us on 0800 100 200 or complete our online complaint form. You can also find out what to expect once you've made a complaint.

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