Search our help centre
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Personal Insurance
0800 100 200
Quotes, payments, amendments and general enquiries
8am - 6pm Monday to Friday
9am - 6pm Weekends and holidays
Calling from overseas
+64 3 371 9000
华语服务
0800 168 268 -
Business Insurance
0800 782 838
Quotes, payments, amendments and general enquiries
8am - 6pm Monday to Friday
8am - 2:30pm Saturday
Business claims
0800 100 200
9am - 6pm Monday to Friday
中文商业保险
0800 168 268 -
Claims
0800 100 200
New claims
Skip the queues and claim online. We'll get back to you within 2 business days.
8am - 6pm Monday to Friday
9am - 6pm Weekends and holidays
Existing claims
View and manage your claim anywhere and anytime in your MyAMI online account.
8am - 6pm Monday to Friday; Closed public holidays
Claims collections
0800 802 423
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Find a store
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AMI Breakdown Service
0800 800 802
AMI Breakdown Service is available 24 hours a day, 7 days a week
Media enquiries
For media enquiries visit the IAG Website
Non-contracted suppliers
Non-contracted suppliers can email invoices to AMIClaims@iag.co.nz. Please include the claim reference in the subject field.
Affiliate Programme
Become an affiliate by clicking here.
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Complaints
Let us know what your concerns are. Call us on 0800 100 200 or complete this form.
Click here to see our complaints process.
Special Assistance
We believe in making insurance easy for all members of our community. So, if you’re finding it challenging to manage your insurance, for any reason, please let us know. We’re here to help. Find out more.
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AMI Travel Insurance
24hr Emergency Assistance
Within New Zealand
+64 (09) 300 8581
For all other countries click here
For general enquiries
please call 0800 500 425 or
+64 (09) 300 8585.
To submit a claim online
click here.