We believe in making insurance easy for all members of our community. If you’re finding it
challenging to manage your insurance, for any reason, please let us know by calling us on 0800 100 200 or contacting us on Facebook messenger. Our
experienced team will work with you to try to find solutions.
We’ve partnered with SeniorNet so that older adults who would like a little more support navigating
online insurance options like paying a bill, viewing an insurance policy or making a claim can
access this in a safe and friendly environment. Find out more about SeniorNet
and the AMI partnership here.
If you need further assistance, our Customer Care Team can provide support for a range of
circumstances. Please complete this form if you need extra support related to:
difficulty learning and/or understanding
cognitive or literacy challenges
unexpected financial hardship, or
you might need a little extra help. For example, if you’ve experienced a bereavement and need
support understanding and managing your insurance.
Once you’ve submitted the form we’ll get back to you within five working days. However, if your
situation is urgent please call us on 0800 100 200.
For all other support please call us on 0800 100 200, contact us on Facebook messenger or
visit our Help Centre.
Request Special Assistance