Trusted by Kiwis for over 90 years.

AMI has been protecting Kiwis up and down the country for over 90 years. We’re one of New Zealand’s most trusted insurers, receiving the Reader’s Digest Highly Commended Trusted Brand award for General Insurance eight years running. We know that great insurance is about more than just having the right policies - it’s also about giving our customers outstanding service. We’re proud to be voted one of New Zealand’s top insurers for Quality Service in Home & Contents Insurance too.

AMI Help Centre

Visit our Help Centre to find out the different ways you can manage your insurance, including all the things you can do online – make claims, payments, changes to your policy and even buy new cover. Check out our Online Coach videos for step-by-step guides.

Check out our Help Centre

AMI community

Customer Care team

We believe in making insurance easy for all members of our community. If you’re finding it challenging to manage your insurance, for any reason, please let us know by calling us on 0800 100 200, emailing us or contacting us on Facebook messenger. Our experienced team will work with you to try to find solutions.

If you need further assistance, our Customer Care Team can provide support for a range of circumstances.

Find out more


AMI sponsors many organisations and community initiatives throughout New Zealand, ranging from grass-roots projects to nationwide campaigns. We are committed to supporting the communities that support us.

Our sponsorship support goes beyond just funding. We roll up our sleeves and lend a hand to organisations with our company volunteer scheme. Each AMI team member has the opportunity to spend a day volunteering for an organisation of their choice. We think giving back to communities is kinda great.

Read how our volunteers spread kindness

AMI sponsorship

Financial Position

AMI is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A score of AA- means IAG has a ‘very strong’ claims-paying ability and is your reassurance we’ll be here for you should an accident happen.

See our financial strength rating

Financial Advice Disclosure

Your insurance is underwritten by AMI Insurance, a business division of IAG New Zealand Limited (IAG). IAG has a Financial Advice Provider license issued by the Financial Markets Authority.

Phone: 09 969 6000
Physical address: 1 Fanshawe Street, Auckland 1010
Postal address: Private Bag 92130, Auckland 1142

AMI's full Financial Advice Disclosure Statement

Member of ICNZ

AMI is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand. As an ICNZ member, AMI abides by the ICNZ Fair Insurance Code. You can find additional information, including consumer advice about insurance, on the ICNZ website.

Find out more about the Fair insurance code



Whether you’re after inspiring stories or handy tips and tools, you’ll find it all and more at our AMI hub. Get 10 ideas to market your restaurant, find out how to win at buying a car, or even learn how to maximise the value of your home. Top it all off with something feel good in our ‘community’ section.

Find out more