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Trusted by Kiwis for over 90 years.


AMI has been protecting Kiwis up and down the country for over 90 years. We’re one of New Zealand’s most trusted insurers, receiving the Reader’s Digest Highly Commended Trusted Brand award for General Insurance eight years running. We know that great insurance is about more than just having the right policies - it’s also about giving our customers outstanding service. We’re proud to be voted one of New Zealand’s top insurers for Quality Service in Home & Contents Insurance too.

AMI Help Centre

Visit our Help Centre to find out the different ways you can manage your insurance, including all the things you can do online – make claims, payments, changes to your policy and even buy new cover. Check out our Online Coach videos for step-by-step guides.

Check out our Help Centre

AMI community

Customer Care team

We believe in making insurance easy for all members of our community. If you’re finding it challenging to manage your insurance, for any reason, please let us know by calling us on 0800 100 200, emailing us or contacting us on Facebook messenger. Our experienced team will work with you to try to find solutions.

If you need further assistance, our Customer Care Team can provide support for a range of circumstances.

Find out more

Sponsorship

We are committed to supporting the communities that support us through our sponsorship of Habitat for Humanity, SeniorNet and Community Patrols New Zealand.

AMI’s partnership with Habitat for Humanity helps them continue their important work helping Kiwis access healthy, dry and warm housing – watch the Habitat video to hear more about their awesome work.

To read more about our Sponsorships visit our Sponsorship page

Financial Position

AMI is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A score of AA- means IAG has a ‘very strong’ claims-paying ability and is your reassurance we’ll be here for you should an accident happen.

See our financial strength rating

Financial Advice Disclosure

Your insurance is underwritten by AMI Insurance, a business division of IAG New Zealand Limited (IAG). IAG has a Financial Advice Provider license issued by the Financial Markets Authority.

Phone: 09 969 6000
Email: info@ami.co.nz
Physical address: 1 Fanshawe Street, Auckland 1010
Postal address: Private Bag 92130, Auckland 1142

AMI's full Financial Advice Disclosure Statement

Member of ICNZ

AMI is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand. As an ICNZ member, AMI abides by the ICNZ Fair Insurance Code. You can find additional information, including consumer advice about insurance, on the ICNZ website.

Find out more about the Fair insurance code

AMI ICNZ

AMI Hub

Whether you’re after inspiring stories or handy tips and tools, you’ll find it all and more at our AMI hub. Get 10 ideas to market your restaurant, find out how to win at buying a car, or even learn how to maximise the value of your home. Top it all off with something feel good in our ‘community’ section.

Find out more

AMI Hub

Helping you back to a smile

To soften the blow of an incident, here’s a few ways we can help get your smile back.

We'll get you home.

With our Comprehensive car cover, if your car gets badly damaged or stolen while you’re out, we’ll pay the reasonable costs for you and your passengers to get back to the comfort of your home. We’ll also pay reasonable costs to get your car home too.

Have more than one policy with AMI?

When you need to claim on multiple policies insured at the same address, for the same incident, you’ll only need to pay one excess amount, the highest applicable excess. We’ll waive the rest.*

*Includes House, Contents, Private Motor Vehicle and Pleasurecraft policies. The excess applied will be the highest excess under the affected policies. Except in a collision between insured vehicles, in which case it will be the excess of the vehicle driven by the most at fault driver.

A roof over your head for your family - including your pets.

With our Premier House and Market Value House cover, if damage to your home occurs that is covered by your policy (or would be covered by your policy but is covered by the EQC Act instead), and you and your immediate family can’t stay in your home, we’ll pay for a place to stay for everyone – including your furry friends. We’ll pay your temporary accommodation costs until your claim is settled or for 12 months up to $20,000.

Have more than one policy with AMI?

When you need to claim on multiple policies insured at the same address, for the same incident, you’ll only need to pay one excess amount, the highest applicable excess. We’ll waive the rest.*

*Includes House, Contents, Private Motor Vehicle and Pleasurecraft policies. The excess applied will be the highest excess under the affected policies. Except in a collision between insured vehicles, in which case it will be the excess of the vehicle driven by the most at fault driver.

We'll provide a safe place for your belongings.

With our Advanced contents cover, if something were to happen to your home and you couldn’t live there anymore, we’ll pay up to $2000 for your belongings to be moved out and stored somewhere safe.

If someone steals your money, we’ll help you recover the costs.

With our Advanced or Premier contents cover, if your debit or credit card is stolen or used by someone without your permission, and you cannot reasonably recover the loss from anyone else, we’ll pay up to $1,000 to cover the amount you lost.

Food can be expensive, so you shouldn’t have to pay to replace it.

With our Advanced or Premier contents cover, if your refrigerator or freezer stops working, we’ll pay for any spoiled food to be replaced. With our Standard Contents Insurance we will also pay for any spolied food to be replaced up to a maximum of $750.

Have more than one policy with AMI?

If you need to claim on multiple AMI policies insured at the same address, for the same incident, you’ll only need to pay one excess, the highest applicable excess.*

*Includes House, Contents, Private Motor Vehicle and Pleasurecraft policies. The excess applied will be the highest excess under the affected policies. Except in a collision between insured vehicles, in which case it will be the excess of the vehicle driven by the most at fault driver.

Here for you 24/7

With AMI Travel insurance, we are available 24 hours, 7 days a week in case of emergency.

We'll sort the bill directly, so you don’t have to worry.

If you fall ill while travelling, the last thing you want to worry about is the medical bill. For approved claims, we can pay the medical centres directly for you, leaving you free to concentrate on getting well again.

We'll make sure you don’t have to recover alone.

We believe everyone should have the support of a loved one when suffering from sickness. That’s why we’ll cover the cost of additional accommodation and transport for your travel companion so they can be with you to help you recover. And, if you are hospitalised as an in-patient and don’t have anyone with you, we’ll send a relative to your side.

We'll get you to your special event.

If you’re on a journey from or to New Zealand and you miss a pre-booked connecting flight through no fault of your own we’ll pay reasonable costs for alternative public transport to catch up on your planned itinerary, or get to a special event such as a wedding, conference, or sporting event.

Specialists that speak your language.

If English isn’t your first language, we’ll try to find you a bilingual specialist who speaks your language.

We get that every business is unique.

Our team of business insurance experts will take the time to get to know your business and what matters most to you.

Our beliefs and values

  • Our Legends

    Our Legends

    The best way we can support New Zealanders is to represent them well. We have a dedicated Mandarin speaking team, a specialist Customer Care Team and a diverse workforce. We understand what matters most in your community, and everyone at AMI gets a day off work to spend giving back to a local cause of their choice.


  • Our Values

    Our Values

    Having a truly inclusive culture is something we strive for. We believe that greater diversity means greater imagination and an inclusive workplace makes for happy employees. We know we’ve succeeded when everyone feels they belong.

  • Our Environment

    Our Environment

    Operating responsibly and ethically is at the core of our purpose. AMI is a business division of IAG, which aims to make the world a safer place. And that means understanding and caring for our environment, so we're proudly carbon neutral. We’re working with our partners to find more sustainable ways to be there for our customers.

    See how we’re meeting nature’s challenges.

    Read more