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Welcome to
My AMI

Your online account

Say goodbye to paper

You can now log in to your online account and choose whether to receive your insurance documents via email or post. Keep your documents secure with no paper to file or lose and it's a lot easier on the environment as well.

Your insurance in one place

My AMI lets you download your policy documents, and view your policy details, including your excess. You can also check when your policies are up for renewal, see your payment due date and make payments.

Register anywhere

Registering is quick and easy either in our app or on our website. Simply use one of your policy numbers and your email address. Make sure you use your full name, as it appears on your policy.

Download the AMI app

To access the offers, you'll be asked to verify you're an AMI customer by entering your details.

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You can register for My AMI from the AMI website or from the AMI app. To register from the AMI website, click the Register button above and complete the registration form. To register from the app or from your phone/tablet, select “Create Online Account” and complete the registration form.

Once submitted, you will receive an activation link in your email account provided. You will need to click on the link and activate your account before you are able to login.

Please Note: Only active vehicle, house or contents policies taken out by individuals or couples can currently be used to register for an online account.

You can reset your password online by following these steps:

  1. Click the "forgot password" link that is available on the login screen.
  2. Enter your the email address you used when you registered for your online account, and click the "send" button; you will receive an email shortly.
  3. Open the 'forgot password' email, and click the "reset password" button.
  4. Enter your new "password" and "confirm password". Click the update password button to save your new password.
  5. Log in to your online account with the new password.

Currently only vehicle, house and contents policies can be displayed online. If you have one of these policies under your individual name or as a couple and can’t see it, don’t worry, it’s likely that we just haven’t added it to your online account yet.

If your policy is not displayed, you can submit a “Missing Policy Request” using the link on the Dashboard.

Once we receive the missing policy information from you, we will add your policy to your online account, please allow one working day for this to be completed.

Receiving your insurance documents by email is:

  • Convenient – receive your policy documents anywhere, anytime
  • Simple - organise, file and view your policy information in a way that suits you with your My AMI online account or your inbox
  • Secure - receive your insurance policy information straight to your inbox through a secure link
  • Environmentally friendly – you’ll be doing your bit to reduce paper.

Once you've made the switch to email, insurance documents for any eligible current and future policies you may take out with us will be emailed to your chosen email address. It's easy to switch, just login to your My AMI account to update your preferences.

Your renewal email will include all the information that you would normally receive by post – just via a secure link to a downloadable PDF. You’ll receive your covering letter, premium advice, policy schedule and other information that forms your insurance contract with us.

Not all polices are able to be emailed, so you may still receive some renewal documents by post. These include:

  • Life Insurance policies
  • Farm and lifestyle policies
  • Final notice letters
  • Cancellation letters
  • Some claims communications
  • AMI Breakdown service packs

Yes, you can set your preferences to email or post any time by logging in to My AMI.

Please keep in mind that email is our preferred way of sending you new or updated documents. Email is faster, more secure, and more convenient for many customers.

As part of moving to sending your renewal document by email, we've had to go through a bit of a clean up to make sure we had the right email addresses on file so your information remains safe.

You can check what email address we have on file, and update it if required, by logging into My AMI and updating your preferences.

Visit our status page to check the status of your online account.    Check status