If you prefer desktop, exit to use My AMI, your online account instead.
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Update your contact or login details anytime in the AMI app or online account and choose how we send you documents.
Scan this QR code with your phone to open the app store.
If you prefer desktop, exit to use My AMI, your online account instead.
Update your contact or login details anytime in the AMI app or online account and choose how we send you documents.
You can change your login, PIN, and authentication details anytime:
Keep your details up to date so we can get important information to you, like your policy documents.
You can update your email address or phone number anytime in the app. Go via the Contact details page in the main menu. This will also update your details in your online account too.
You can receive your policy documents by email or post.
You can receive your documents by email. It’s more secure than post, and more sustainable using less paper. Your documents are also available in the app or online account.
You can change how we send you policy documents anytime in the app.
We sometimes send marketing communications with offers, tips, and competitions.
If you want to stop seeing these, you can unsubscribe anytime using the link at the bottom of one of these marketing emails.
Authorising someone to act on your behalf, allows them to:
Contact us to set this up. We'll need details like their full name, date of birth, and contact number.
We can support you to manage or update a deceased person’s policies. Find out how to notify us and any next steps.
We’ll send your insurance documents to the email address we have on record. If we receive notification that the email is undelivered, we'll send your insurance documents by post until you update your email address to the correct one.
For each customer record, we can only hold one email address in our system. If your policy is held under joint names, you'll need to decide which email address we send the policy documents to.
All policy owners can register for the app or online account separately using their own email address and the policy number to access their information. Each person named on a policy can find out and change email addresses online or by contacting us.
If you cannot make a change in the app or online account, call us.