What is the difference between a preferred repairer and a non-preferred repairer

When you make your claim, we’ll provide a list of local preferred repairers to choose from. Ultimately, it’s up to you to decide where to get your repairs done and you don’t have to use one from the list. However, there are great benefits to having your repair carried out by one of our preferred repairers:

1. Lifetime guarantee on all repairs carried out by our approved repairer network while you're the owner of the car
2. Guarantee on parts
3. Agreed standards of workmanship that we set on your behalf
4. Rigorous quality standards met

When your car is with one of our quality preferred repairers, you'll also be given a car repair guide that ensures you know what's happening throughout the repair process.

If you choose to have your repair done by a repairer who is not one of our preferred repairers, we're unable to offer you the same standards and are unable to guarantee the work.