Calling from overseas
+64 3 371 9000
Get a quick quote
Learn how to activate and spend your digital Visa card. If you need help call us on 0800 100 200.
Chat with our AMI consultants via Facebook Messenger.
9am to 5pm Monday to Friday
Use My AMI online account or the AMI app to:
Call us for quotes, payments, changes and general enquiries.
8am to 6pm, Monday to Friday
9am to 6pm, Saturday to Sunday and public holidays
Calling from overseas
+64 3 371 9000
Call us for quotes, payments, changes and general enquiries.
8am to 6pm, Monday to Friday
Call for immediate roadside assistance. If you’re hearing-impaired, text 021 30 30 30. Available 24 hours a day, 7 days a week.
For sales & payments:
Call 0800 800 802
6am to 9pm daily, including public holidays
AMI华语团队乐意为您详尽分析各种保险问题, 欢迎致电 中文热线.
From New Zealand
8.30am to 5.30pm Monday to Friday
10am to 2pm Saturday
From overseas
24/7 emergency assistance (charges may apply):
Australia: 1800 805 998
UK: 0808 234 4326
USA: 1866 945 3167
Canada: 1800 840 1151
All other countries: +64 9 300 8581
Email AMI Travel
New claims
For car, home, contents and travel claims, skip the queues and do it online.
8am to 6pm Monday to Friday
9am to 6pm weekends and public holidays
Existing claims
View and manage your claim anywhere, anytime with your MyAMI online account, or with our AMI app.
8am to 6pm Monday to Friday; closed weekends and public holidays
Claims collections
Call us to get in touch about paying off a debt or an upcoming hearing.
We offer face-to-face assistance at AMI MotorHubs in Auckland and Christchurch.
Pop in without an appointment for in-person support on topics like:
Good to know before you visit
2200 East Coast Road, Silverdale
Auckland 0932
8.30am to 5.00pm, Monday to Friday
Closed weekends and public holidays
71 Allens Road, East Tamaki
Auckland 2013
8.30am to 5.00pm, Monday to Friday
Closed weekends and public holidays
131 Waterloo Road, Hornby
Christchurch 8042
8.30am to 5.00pm, Monday to Friday
Closed weekends and public holidays
If you’re experiencing financial difficulties, family harm, health issues, bereavement, or other challenges, we can help.
If you have hearing loss, you can get in touch using New Zealand Relay. It’s a free service for people who use New Zealand Sign Language, are Deaf, deafblind, hard of hearing or have speech communication difficulties.
We truly value feedback, so please get in touch with any concerns. Either call us on 0800 100 200 or complete our online complaint form. You can also find out what to expect once you've made a complaint.
For media enquiries, visit the Corporate website.
Insurance fraud costs every policy holder. You can help by reporting suspected fraudulent activity via:
Email: fraud@iag.co.nz
Phone: 0800 372 835 (0800 FRAUDLINE)
Information provided will be held in the strictest of confidence.
If you would prefer to report insurance fraud to an independent party, or via an online webform, you can do so by contacting the Insurance Fraud Bureau.
If you're not sure if your concern relates to fraud, you can learn more about fraud here.
Non-contracted suppliers can email invoices to claims@ami.co.nz. Please include the claim reference in the subject field.