Privacy Policy

AMI, which includes AMI Hub Services, is a business division of IAG New Zealand Limited (IAG NZ), 1 Fanshawe Street, Auckland 1010. IAG NZ is part of Insurance Australia Group, an ASX listed company with general insurance businesses in Australia and New Zealand.

Refer to the Insurance Australia Group website for the Master Privacy Policy.

AMI collects, holds, uses and shares your personal information for insurance-related, marketing, and employment purposes, along with other services that our group of companies may provide.

Where applicable, we also collect, hold, use and share your personal information so that we can comply with legislation, regulation, and industry codes that apply to us.

As part of our commitment to provide the best possible service to our customers, AMI may record calls.

AMI is the intended recipient of your information. We may also give your information to, and obtain it from, others, including:

• other business divisions and related entities of IAG NZ and Insurance Australia Group (although we’re not obliged to)
• our agents and distributors, such as insurance brokers or commercial partners, who offer our products or services on our behalf
• other policy holders or representatives that you consented to act on your behalf
• other parties involved in a claim, such as passengers, third parties or witnesses
• third-party service providers that assist us with claims management, claims investigations, loss assessments or recoveries
• our suppliers or repairers
• other third-party service providers, such as mailing houses, payment service providers, software providers, market researchers or lawyers
• your financiers or credit providers with a financial interest in your insured property
• government and law enforcement agencies
• external dispute resolution schemes
• other insurance companies and reinsurers
• the insurance industry, including the Insurance Claims Register, an external database where insurers can access claims information.

Information from you or about you may be stored physically or electronically, including in offshore facilities, by:

• IAG NZ
• any other IAG NZ company
• any Insurance Australia Group company
• any supplier (with whom we have a contractual arrangement).

Where your information is stored physically or electronically outside New Zealand, we ensure that our contractual arrangements with these suppliers and entities generally include an obligation for them to comply with New Zealand privacy laws or privacy laws with comparable safeguards. We will take reasonable and appropriate steps to protect this information from unauthorised access or disclosure.

We may also give your information to, and obtain it from, Southern Response (being Southern Response Earthquake Services Limited, formerly AMI Insurance Limited). This enables Southern Response to evaluate, process, manage and settle any claims, as well as any matters necessary for, or incidental to, such purposes and other insurance purposes. Southern Response will handle personal information in accordance with their privacy policy. We will take reasonable and appropriate steps to protect this information from unauthorised access or disclosure.

Waka Kotahi NZ Transport Agency (NZTA) operates the New Zealand Motor Vehicle Register, which records and holds information about vehicles registered in New Zealand and the persons these vehicles are registered to (MVR Information).

Under section 241 of the Land Transport Act 1998 (LTA) and Gazette Notice 2022-au4072 of 28 September 2022 , IAG may access the MVR Information for the purpose of assessing or processing an insurance policy or claim in relation to a vehicle.

You can instruct NZTA that you do not wish your name and address made available through the Motor Vehicle Register under section 241 of the LTA (opt-out). However, IAG also has authorised access under section 237 of the LTA to the opt-out information for the purposes specified. IAG agents with access to MVR Information may also access it for IAG purposes.

For more information on what the Motor Vehicle Register is, and how to opt out, please see www.nzta.govt.nz

You must provide accurate and complete information. If you don’t do this, we might:

• decline your application
• reduce or decline your claims
• be unable to provide other services you have requested.

If anything changes, you must also tell us.