Make a claim

Looking for NAC? You’re in the right place

NAC has now closed. With the help of AMI, you can still make or track an NAC claim, and view your policy documents. 

Call 0800 100 200

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NAC has gone, but we’re still here to help

Make an NAC claim

If something’s happened to your vehicle during the period where it was insured with NAC, you can lodge a NAC claim by emailing claims@nac.co.nz or calling AMI on 0800 100 200. We’ll guide you through the next steps.

What happens next

Once we’ve assessed your claim, we’ll either:

  • Arrange repairs with an approved repairer (their work is guaranteed while you own the vehicle), or
  • Pay you the repair cost estimated by our assessor, or
  • Pay the market value of your vehicle if it’s a total loss (up to your policy sum insured).

What you’ll need

To get your claim started, we’ll need to have:

  • Photos or a description of the damage
  • Your details (name, address, phone, email), and policy number if you have it
  • The other parties details who was involved (name, address, phone, car registration)
  • A police report if your vehicle was stolen

Windscreen claims

Call us and we’ll take care of it over the phone. Windscreen cover is included with Comprehensive policies only.

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Important things to know

  • Take reasonable steps to prevent more damage. If your vehicle isn’t driveable, have it towed somewhere safe. Towing costs are covered once your claim is accepted1.
  • Don’t organise repairs or buy parts without talking to us first, unless it’s urgent. Keep all receipts to claim a reimbursement.
  • If someone else’s property is damaged, don’t admit fault. Let them know you need to speak with your insurer.
  • If you receive any documents about your claim, contact us as soon as you can.

1Tow costs are not covered under Third Party only, or Fire, Theft and Storage insurance.

Claims forms

We can get your claim sorted over the phone, but if you prefer doing it in writing, download one of the forms below and email it, along with photos, police reports and other supporting documents to claims@nac.co.nz.

Download Wheels Motor Vehicle Theft claim form (PDF)
Download Motor Vehicle Accident claim form (PDF)

NAC policy documents

Wheels Car Comprehensive policy wording
For policies starting or renewing from 20 April 2018.
Policy version number NAC003/3 04/18
Download (PDF)

Wheels Car Fire Theft & Storage policy wording
For policies starting or renewing from 20 April 2018.
Policy version number NAC002/3 04/18
Download (PDF)

Wheels Car Third Party Fire & Theft policy wording
For policies starting or renewing from 20 April 2018.
Policy version number NAC010/3 04/18
Download (PDF)

Wheels Car Third Party Only policy wording
For policies starting or renewing from 20 April 2018.
Policy version number NAC001/4 04/18
Download (PDF)

Easyrider Motorcycle policy wording
For policies starting or renewing from 20 April 2018.
Policy version number NAC004/3 04/18
Download (PDF)

Easyrider Fire Theft & Storage policy wording
For policies starting or renewing from 20 April 2018.
Policy version number NAC005/3 04/18
Download (PDF)

Commercial Motor Vehicle policy endorsement
Overdrive Policy
Communicable Disease Exclusion (PDF)
Electronic Data Exclusion & Vehicle Parts Exclusion (PDF)

Wheels Car Comprehensive policy wording
For policies starting or renewing from 1 December 2015.
Policy version number NAC003/2 12/15
Download (PDF)

Wheels Fire Theft & Storage policy wording
For policies starting or renewing from 1 December 2015.
Policy version number NAC002/2 12/15
Download (PDF)

Wheels Car Third Party Fire & Theft policy wording
For policies starting or renewing from 1 December 2015.
Policy version number NAC010/2 12/15
Download (PDF)

Wheels Car Third Party Only policy wording
For policies starting or renewing from 1 December 2015.
Policy version number NAC001/3 12/15
Download (PDF)

Motorcycle policy documents

Easyrider Motorcycle policy wording
For policies starting or renewing from 1 December 2015.
Policy version number NAC004/2 12/15
Download (PDF)

Easyrider Fire Theft & Storage policy wording
For policies starting or renewing from 1 December 2015.
Policy version number NAC005/2 12/15
Download (PDF)

Tourist policy documents

Jetsetter Third Party Only policy wording
For policies starting or renewing from 20 April 2018.
Policy version number NAC009/3 04/18
Download (PDF)

Jetsetter Third Party Only policy wording
For policies starting or renewing from 1 December 2015.
Policy version number NAC009/2 12/15
Download (PDF)

Explore AMI cover

From your car to your home, AMI can help protect what matters most.

Car insurance
Caravan insurance
Motorcycle insurance
Boat insurance
Home insurance
Contents insurance
Landlord insurance
Travel insurance
Business insurance

NAC Frequently asked questions

You can make a new NAC claim or follow up on an existing NAC claim by emailing claims@nac.co.nz or calling AMI on 0800 100 200.

For any other questions about an NAC policy, contact the team by calling 0800 100 200.

AMI offers cover for cars, motorbikes, classic vehicles and modified cars. Roadside Rescue is included free with AMI Comprehensive car policies.

You’ll also have access to AMI MotorHub2, AMI’s exclusive vehicle repair service where you can:

  • Wait in comfort with a complimentary drink and Wifi
  • Use a courtesy car to keep moving
  • Get a complimentary car clean once repairs are done

2Located in Auckland, Wellington, Christchurch, and Queenstown.