Manage your insurance

Your My AMI account

NOTE: many things can be done to manage your insurance without logging in.

Login or register for your My AMI account
View policy details like your excess and sum insured, along with making claims and payments.

If you have a Car, Home, Contents, Boat or Landlord policy with us, you're eligible for a My AMI account. To register, you'll need your policy number – you can find it on the policy or renewal documents we sent by email or post.

Car Contents House Other

Payments

Recurring payments
Set up and manage regular payments

Direct debit from your bank account

To set up a monthly, quarterly or annual direct debit from your bank account, fill an online direct debit form. Remember to have your policy number handy.
(5 mins to make request — set up within 10 days)

Set up direct debit

Direct debit from your credit or debit card

You can set up a direct debit from your credit or debit card by giving us a call on 0800 100 200.

Change direct debit bank account number

To update the bank account we have for you, grab your policy number and fill in the direct debit form. (5 mins to make request – updated within 10 days)

Change banking info

Change credit or debit card

To change the debit or credit card details we have for you, call us on 0800 100 200.

More options

Check out all the different ways you can pay for your AMI insurance.

All payment options

One-off payments
Make a single payment towards your policy

Pay online – in your My AMI account

Log in and pay with your credit or debit card using your My AMI account. It's quick and easy with all your information ready-to-go. Multiple policies must be paid for separately.

Pay online – online form

Pay with a credit or debit card online – just remember to have your policy number handy. (5 mins)

Pay by card

Internet or phone banking

Set up AMI Insurance as a payee with your bank provider, and use your 7 digit customer number as the reference.

More options

Check out all the different ways you can pay for your AMI insurance.

All payment options

Claims

Make a new claim
Make a claim online or over the phone, depending on how the loss or damage happened and which policy you hold.

Helpful tips on claiming

Learn what to do if you have an accident, and how we'll go about sorting your claim.

Learn about claims

Windscreen-only damage claim

Send a message to Amy our chat bot. Simply type 'windscreen claim' and Amy will put you in touch with our repairer. They'll book you in for your repair or replacement directly. Just remember to have your customer number handy.

Windscreen claim

Claim online for Comprehensive policies

If you have a Comprehensive Car policy, you can make your claim online (as long as it's not for a theft-related incident or just windscreen damage).

Make a car claim

Make a claim over the phone

For all other claims, including those for Third Party, Third-Party, Fire and Theft policies and theft-related incidents, call us on 0800 100 200. If you'd like more support for a Comprehensive Car claim, please give us a call.

Manage an existing claim
Check your claim status, and update or add details online or over the phone.

View, manage or update an existing claim

To view or manage a claim you've already made, log in to your My AMI account. There you can see your claim status, add details or an authorised person, and more. (instant self-service)

Manage claim

Manage and update claims by phone

Call us on 0800 100 200 to chat to the team about your claim.

Policy updates

Address change
Update your address online or over the phone.

Address change for Car and/or Contents policies

Update your physical address for your car and/or contents policies with the change address online form. (5 mins to make request — updated within 10 days)

Change address

Change your address over the phone

Call us on 0800 100 200 to chat to the team.

Add or remove a driver
Add or remove a driver to your policy online or over the phone.

Add driver to all your Car policies

You can add a driver to your Car policy(s) using our online form. (5 mins to make request — set up within 10 days)

Add or remove a driver

Add or remove a driver – all other options

Call us on 0800 100 200.

Add a new policy
Get a quote or buy new insurance online, or over the phone.

Online quote

Get a quote and buy online for personal-use cars. (7 mins)

Get a personal car quote

Renew your policy
Renew your policy online or over the phone.

Renew online – with a one-off payment

Pay with a credit or debit card online – just remember to have your policy number handy. (5 mins)

Renew and pay

Renew over the phone

For all other renewal options, call us on 0800 100 200.

Cancel your policy
Cancel your policy online or over the phone.

Cancel online

Cancel a policy using our easy online form. Remember to have your policy number handy. (5 mins to make request — updated within 10 days)

Cancel a policy

Cancel over the phone

To cancel over the phone, call us on 0800 100 200.

Payments

Recurring payments
Set up and manage regular payments

Direct debit from your bank account

Set up direct debit

Direct debit from your credit or debit card

You can set up a direct debit from your credit or debit card by giving us a call on 0800 100 200.

Change direct debit bank account number

To update the bank account we have for you, grab your policy number and fill in the direct debit form. (5 mins to make request – updated within 10 days)

Change banking info

Change credit or debit card

To change the debit or credit card details we have for you, call us on 0800 100 200.

More options

Check out all the different ways you can pay for your AMI insurance.

All payment options

One-off payments
Make a single payment towards your policy

Pay online – in your My AMI account

Log in and pay with your credit or debit card using your My AMI account. It's quick and easy with all your information ready-to-go. Multiple policies must be paid for separately.

Pay online – online form

Pay with a credit or debit card online – just remember to have your policy number handy. (5 mins)

Pay by card

Internet or phone banking

Set up AMI Insurance as a payee with your bank provider, and use your 7 digit customer number as the reference.

More options

Check out all the different ways you can pay for your AMI insurance.

All payment options

Claims

Make a new claim
Make a claim online or over the phone, depending on how the loss or damage happened and which policy you hold.

Helpful tips on claiming

Learn what to expect when making a Contents claim and the information we'll need to get things sorted.

Learn about claims

Claim online for Advanced or Premier policies

If you have an Advanced or Premier Contents policy, you can make loss, damage or theft claims online through your My AMI account. If your claim involves malicious damage, fire, or you're wanting to make a combined policy claim (like Home and Contents), you'll need to give us a call.

Make contents claim

Make a claim over the phone

For Renters, Essentials, and combined policy claims, along with fire-related and malicious damage incidents, call us on 0800 100 200. If you'd like more support for an Advanced or Premier policy claim, please give us a call.

Manage an existing claim
Check your claim status, and update or add details online or over the phone.

View, manage or update an existing claim

To view or manage a claim you've already made, log in to your My AMI account. There you can see your claim status, add details or an authorised person, and more. (instant self-service)

Manage claim

Manage and update claims by phone

Call us on 0800 100 200 to chat to the team about your claim.

Policy updates

Address change
Update your address online or over the phone.

Update your physical address using our online form. (5 mins to make request – updated within 10 days)

Change address

Change your address over the phone

Call us on 0800 100 200 to chat to the team.

Add a new policy
Get a quote or buy new insurance online, or over the phone.

Online quote

Get a quote and buy online. (7 mins)

Get a contents quote

Renew your policy
Renew your policy online or over the phone.

Renew online – with a one-off payment

Pay with a credit or debit card online – just remember to have your policy number handy. (5 mins)

Renew and pay

Renew over the phone

For all other renewal options, call us on 0800 100 200.

Cancel your policy
Cancel your policy online or over the phone.

Cancel online

Cancel a policy using our easy online form. Remember to have your policy number handy. (5 mins to make request — updated within 10 days)

Cancel a policy

Cancel over the phone

To cancel over the phone, call us on 0800 100 200.

Payments

Recurring payments
Set up and manage regular payments

Direct debit from your bank account

Set up direct debit

Direct debit from your credit or debit card

You can set up a direct debit from your credit or debit card by giving us a call on 0800 100 200.

Change direct debit bank account number

To update the bank account we have for you, grab your policy number and fill in the direct debit form. (5 mins to make request – updated within 10 days)

Change banking info

Change credit or debit card

To change the debit or credit card details we have for you, call us on 0800 100 200.

More options

Check out all the different ways you can pay for your AMI insurance.

All payment options

One-off payments
Make a single payment towards your policy

Pay online – in your My AMI account

Log in and pay with your credit or debit card using your My AMI account. It's quick and easy with all your information ready-to-go. Multiple policies must be paid for separately.

Pay online – online form

Pay with a credit or debit card online – just remember to have your policy number handy. (5 mins)

Pay by card

Internet or phone banking

Set up AMI Insurance as a payee with your bank provider, and use your 7 digit customer number as the reference.

More options

Check out all the different ways you can pay for your AMI insurance.

All payment options

Claims

Make a new claim
Make a claim online or over the phone, depending on how the loss or damage happened and which policy you hold.

More options

Learn what to expect when making a House claim and the information we'll need to get things sorted.

Learn about claims

Claim online for Premier House policies

To claim for broken windows, water damage or accidental damage covered by your Premier policy, log in to your My AMI account. Does not include claims for malicious damage, fire; or combined policies (like Contents and Home).

Claim for house damage

Make a claim over the phone

For all other claims, including malicious damage; Market Value, and combined policies, call us on 0800 100 200.

Manage an existing claim
Check your claim status, and update or add details online or over the phone.

View, manage or update an existing claim

To view or manage a claim you've already made, log in to your My AMI account. There you can see your claim status, add details or an authorised person, and more. (instant self-service)

Manage claim

Manage and update claims by phone

Call us on 0800 100 200 to chat to the team about your claim.

Policy updates

Address change
Call us on 0800 100 200 to chat to the team.

Add a new policy
Get a quote or buy new insurance online, or over the phone.

Online quote

Get a quote and buy online. (7 mins)

Get a house quote

Renew your policy
Renew your policy online or over the phone.

Renew online – with a one-off payment

Pay with a credit or debit card online – just remember to have your policy number handy. (5 mins)

Renew and pay

Renew over the phone

For all other renewal options, call us on 0800 100 200.

Cancel your policy
Cancel your policy online or over the phone.

Cancel online

Cancel a policy using our easy online form. Remember to have your policy number handy. (5 mins to make request — updated within 10 days)

Cancel a policy

Cancel over the phone

To cancel over the phone, call us on 0800 100 200.

Business insurance

You can get a quote and buy many types of business insurance right here on our website. For everything else you’ll need to get in touch.

Go to Business Insurance

Travel Insurance

Existing AMI customers get a 10% discount on Travel insurance. You can buy and make a claim online. For everything else, you’ll need to get in touch.

Buy Travel insurance Travel insurance claim

Boat and Rental insurance claims

Make a new claim
Make a claim over the phone, depending on how the loss or damage happened and which policy you hold.

Make a claim over the phone

To make a new Boat or Rental insurance claim, call us on 0800 100 200.

Manage an existing claim
Check your claim status, and update or add details online or over the phone.

View, manage or update an existing claim

To access a claim that has already been created for a Boat or Rental policy, log in to your My AMI account. You can view status, add details, add an authorised person, and more. (instant self-service)

Manage claim

Manage and update claims by phone

Call us on 0800 100 200 to chat to the team about your claim.

Learn about insurance prices and get extra support

Learn about what goes into calculating your premium and find out about ways you can save. If you need extra help to manage your insurance, whatever the reason, our Customer Care team is here to help.