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Approved suppliers

By using our network of approved suppliers you'll receive the best possible service.

Great reasons to use our approved suppliers

  • Gold Suppliers

    Gold Status Vehicle Repairers

    Some of our approved vehicle repairers have gold status. This status reflects their specialist workshops and technicians. This means that they can self-assess minor vehicle claims making the claims process even faster for you.

  • Quality guarantee

    Quality guarantee on vehicle repairs

    Repairs will be of high quality. If for any reason a fault occurs with the repair while you are the owner, our approved suppliers are contracted to rectify it regardless of how long ago the repair was carried out.

  • Make a claim

    Ready to make a claim?

    If you need to make a claim, you can do it online or give us a call on 0800 100 200.

    Make a claim


Frequently asked questions

 

  • What is the difference between a gold status and approved vehicle repairer?

    The main difference between a gold status and approved vehicle repairer is that gold status repairers can self assess a claim up to the value of $5000. This means you can lodge a claim directly with one of our gold status repairers and deal only with them until the repair is done. And this makes the process as fast as possible, getting you back on the road in the least amount of time possible.

  • Do I have to use an AMI approved supplier?

    No, you don't. But there are benefits to selecting someone from our supplier network:

    • They are accountable and work to agreed customer service levels
    • They have agreed standards of workmanship
    • They are required to meet the rigorous quality standards that we set on your behalf
    • The repair is guaranteed for as long as you are the owner
  • What happens after I submit my claim?

    When your claim form is received we will:

    • Acknowledge we have received it
    • Provide you with a claim number for your future reference
    • And let you know the next step for processing your claim

    Please do not authorise repairs, spend any money or replace anything until we have confirmed that your claim is accepted.

  • What do I need to make a claim?

    Depending on the type of claim you're making, you'll need to tell us:

    • What damage or loss has occurred
    • When, where and how it happened
    • The police incident reference number if you have one

    Helpful information includes:

    • Receipts
    • Photographs
    • Valuations
    • Serial numbers
    • Any other evidence that supports your ownership such as a warranty.

    If you have any questions call us on 0800 100 200