An update on our service – AMI stores temporarily closed.

As the situation with COVID-19 rapidly unfolds, we are keeping up to date with the latest Government announcements and ensuring we are working to provide a high-quality service, while keeping our AMI team and customers safe and well.

With New Zealand now at a level 4 response, we are quickly setting up our teams to work from home and therefore, all our AMI stores across the country are now temporarily closed to both walk in customers and booked appointments.

We want to reassure you that we are classed as an essential service and we will still be here to help during this period.

At the moment, wait times are unfortunately longer than normal. We recommend that you delay calling unless it is urgent. The good news is, there’s lots of things you can do online like get a quote and buy cover and you can also contact us via social media.

My AMI, your online account

Here are the kinda things you can do online with your My AMI account:

  • Check your cover
  • Make a claim or get an update on one you’ve already lodged
  • Make a payment

If you haven’t yet registered for a My AMI account, now’s a good time to get online. Get your policy number handy, and register now.

Ways to make a bill payment

If you usually pay your bill in-store, you can also pay by:

Click here for more information on the different ways you can pay.

Get a quote online

If you need a quote or want to take out a new policy, you can do it online.

Let’s keep up the kindness

Thank you for your patience and understanding during this time - let’s all keep doing our bit to be kind, stay safe and look out for each other.