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Understanding insurance premiums

Helpful information

The facts about insurance prices

Nobody likes paying more for the same thing. So we want to help you understand just what makes up the cost of insuring your car, home and contents. And why the cost of this cover changes.

Our strong underwriting and pricing disciplines mean you pay a fair price for your insurance cover. But because we constantly review our pricing, your premium could change every year based on a number of reasons.

At the moment there are two main factors impacting the price you pay – an increase in the number of claims we’re receiving and an increase in the average cost per claim.

Helpful information

  • Confused cartoon man

    What are you paying for exactly?

    Here’s some information to explain the different costs that make up your total premium.

    View PDF

  • Cartoon man with car

    What’s impacting the cost of car insurance?

    Understand the factors that determine the price you pay.


    View PDF

  • Cartoon statistics

    Why is the cost of house insurance changing?

    Find out why house insurance premiums are changing.

    View PDF

  • Cartoon couple with VR

    What’s contributing to the changing cost for contents insurance?

    Here’s an explanation of why contents premiums are changing.

    View PDF

To view more information, view the full PDF file here.

We’re here to help

It’s important that you have the right level of cover to suit you, especially if you need to make a claim. Over time, the things you own and your circumstances can change, so it’s a good idea to review your cover from time to time.

If you’d like to discuss your cover, give us a call on 0800 100 200. We’ll help you find the best solution for you.

For more information see our FAQ page on premium changes.