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Over the last couple of years, we've had fewer customers visiting our stores and more customers looking to engage with us over the phone, via email and through our website.

So, after some careful consideration, we’ve decided to invest in the channels the majority of our customers prefer, and we've closed some of our AMI stores.

We’re keeping the following stores open for a while longer in order to help customers transition to other ways of connecting with us.

With the exception of the Timaru store, we’ve chosen these locations as they are within an hour’s drive of around 70 percent of our customers and service the highest number of visitors.

We’re still here to help

We understand this change may cause concern for some customers. Many of the Personal Insurance Consultants who worked in the stores are still here to help - and if you would like to contact them directly, you’ll still be able to call or email them. Our friendly contact centre team is also always happy to help, whether it’s over the phone or online. Or you can visit one of the stores around New Zealand that is remaining open a while longer.

Our team has also been reaching out to those we think may need some additional support, to help them with managing their insurance. If you need any help, please call us on 0800 100 200.

Need some extra support?

We believe in making insurance easy for all members of our community. So, if you’re finding it challenging to manage your insurance, for any reason, please let us know. Our experienced team will work with you to try to find solutions.

Our Customer Care Team can also provide support for a range of circumstances. Find out more here.

How can I manage my insurance?

There are a number of different ways to get in touch to manage your insurance with us:

  • You can get lots done online; from making and managing claims, payments and policy changes to getting a quote and buying more cover
  • Chat to an AMI team member on Facebook
  • Log in or register for a My AMI online account to ‘self-service’ your insurance needs. With a My AMI account, you can view documents, update details, and view and manage claims
  • Call 0800 100 200 to speak to a consultant over the phone - 8am - 6pm weekdays, 9am - 6pm weekends and holidays. Wait-times vary depending on demand.
  • For non-urgent requests, you can send us an email
  • Find out more about how to get things done with AMI
  • If you need a little help, we’ve updated our help centre with loads of useful ‘how-to’ guides.


Frequently asked questions



You can now pay by cash, EFTPOS or debit card at one of the 240 NZ Post retail outlets nationwide that offer the 'pay a bill' service. Simply take your AMI Payment Advice for each policy with you, so they can scan the barcode displayed and ensure your payment is noted on our system. Or you can make your payments in one of the eight AMI stores that will remain open a while longer.

It’s important to note, if you receive your documents via email, you won’t be able to use the NZ PostShop payment option.

You can also pay your premium by:

  • Direct debit
    Simply set up a monthly, quarterly or annual direct debit from your bank account by filling in an online direct debit form at ami.co.nz/ways-to-pay. Or, give us a call on 0800 100 200 and we can set up instalments from your debit or credit card. Please note, annual direct debit payments from your credit card aren’t available.
  • Paying online
    Visit pay.ami.co.nz to pay using your credit or debit card – just remember to have your policy number handy.
  • Phone
    Call us on 0800 100 200 to pay over the phone with your credit or debit card number.
  • Internet or phone banking
    Set up AMI Insurance as one of your payees and use your 7-digit customer number as the reference
  • Cheque
    Send your cheque (with your AMI Payment Advice) to AMI Insurance, PO Box 3233, Wellington, 6140.
You’ll need to set up separate payments for each policy you hold with us.


You can get in touch by calling us on 0800 100 200. You’ll reach an insurance consultant who can help you with everything you currently do in store.

You can now pay by cash, EFTPOS or debit card at one of the 240 NZ Post retail outlets nationwide that offer the 'pay a bill' service. Simply take your AMI Payment Advice for each policy with you, so they can scan the barcode displayed and ensure your payment is noted on our system. Or you can make your payments in one of the eight AMI stores that will remain open a while longer.

If you’re finding it challenging to manage your insurance, for any reason, please let us know. We’re here to help. Many of the Personal Insurance Consultants who worked in the stores are still here to help - and if you would like to contact them directly, you’ll still be able to call them. Our friendly contact centre team is also always happy to help. Or you can also visit one of the eight AMI stores around New Zealand that will remain open a while longer.

If you have the internet, but you’re not confident using it, we’ve partnered with SeniorNet, to support older New Zealanders to build confidence with doing more online, including managing insurance. Find out more about SeniorNet.


Many of the members of your local AMI team continue to work for AMI, including some of our Mandarin, Korean and Hindi speaking consultants. If you would like to contact them directly, you'll still be able to call or email them and our friendly contact centre team is always happy to help, whether it's over the phone or online. You can also visit one of the eight AMI stores around New Zealand that will remain open a while longer.

We also have a dedicated Chinese line for sales and claims – 0800 168 268, and you can chat with our Chinese consultants on WeChat. Find out more.

If you’re finding it challenging to manage your insurance, for any reason, please let us know. We’re here to help.


We believe in making insurance easy for all members of our community. So, if you’re hard-of-hearing there are other options available. You can currently manage your insurance using the internet, in the following ways:

  • You can get lots done online; from making claims, payments and policy changes to getting a quote and buying more cover, chatting to an AMI team member on Facebook, or
  • Chatting to an AMI team member on Facebook, or
  • Logging in or registering for a My AMI online account to ‘self-service’ your insurance needs. With a My AMI account, you can view documents, update details, and manage claims
  • Our Customer Care Team can also provide support for a range of circumstances including for customers who are hard-of-hearing. Find out more here on how we can help.

Many of the Personal Insurance Consultants who worked in the stores are still here to help - and if you would like to contact them directly, you’ll still be able to call or email them. You can also visit one of the eight AMI stores around New Zealand that will remain open a while longer.

If you think you might need additional support, please let us know how we can help.

If you’re not confident in using the internet, it may be a good idea to nominate a friend or family member as someone who can help you manage your insurance over the phone. We’ve also partnered with SeniorNet, to support older New Zealanders to build confidence with doing more online, including managing insurance. Find out more about SeniorNet.


Many of the Personal Insurance Consultants who worked in the stores are still here to help - and if you would like to contact them directly, you’ll still be able to call or email them.

Our friendly contact centre team is also always happy to help, whether it’s over the phone or online.


In previous communications we indicated that pop-up stores would be set-up for major events and our Timaru store will be open until 27 November 2020 to support customers with hailstorm claims.


We believe in making insurance easy for all members of our community. So, if you’re finding it challenging to manage your insurance, for any reason, please let us know. Our experienced team will work with you to try to find solutions.

Many of the Personal Insurance Consultants who worked in the stores are still here to help - and if you would like to contact them directly, you’ll still be able to call or email them. Our friendly contact centre team is also always happy to help, whether it’s over the phone or online. You can also visit one of the eight AMI stores around New Zealand that will remain open a while longer.

Our Customer Care Team can also provide friendly support for a range of circumstances. Find out more here.