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Over the last couple of years, we've seen a change in the way our customers want to get in touch.

With more customers looking to engage with us from the comfort of their homes, there's been an increase in demand for online services and phone support.

To ensure we're investing in great online experiences, and have enough consultants caring for you online and over the phone, we're considering reshaping our business by closing our AMI stores.

When will stores be closing?

Right now, no decisions have been made, but if we go ahead with closures, it’s our intention that all store-based Personal Insurance Consultants will continue working for AMI to support customers.

How can I manage my insurance?

You can still visit your local store, but now’s a good time to try some of the other ways you can manage your insurance. You can:

  • Call 0800 100 200 to speak to a consultant over the phone
  • Visit ami.co.nz to make payments, claims, find information, or buy new policies online
  • Chat to an AMI team member on Facebook at amiinsurancenz
  • Log in or register for a My AMI online accountLog in or register for a My AMI online account to ‘self-service’ your insurance needs. With a My AMI account, you can view documents, update details, and manage claims


Frequently asked questions

Right now, closing the stores is only a proposal and no definite decisions have been made yet.

If we go ahead with closures, many of the members of your local AMI team, including our Mandarin, Korean and Hindi speaking consultants, will continue to work for AMI.

We’re also exploring new customer service experiences, such as virtual face-to-face meetings using video conferencing technology.


Right now, closing the stores is only a proposal and no definite decisions have been made yet.

If we go ahead with closures, the best way for you to get in touch is by calling us on 0800 100 200. You’ll reach a consultant who can help you with everything you currently do in store.


Right now, closing the stores is only a proposal and no definite decisions have been made yet.

If we go ahead with closures, it’s our intention that all store-based Personal Insurance Consultants will continue working for AMI, supporting customers over the phone.


Right now, closing the stores is only a proposal and no definite decisions have been made yet.

If the proposal to close the stores is confirmed, the members of your local AMI team will be supported throughout the process. It’s our intention that all store-based Personal Insurance Consultants will continue working for AMI, supporting customers over the phone.

During the three months of COVID-19 restrictions, the team was successfully set-up to support customers over the phone, and we received positive feedback about the service they delivered.


Right now, closing the stores is only a proposal and no definite decisions have been made yet.

We have a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Limited, which means AMI has a ‘very strong’ claims-paying ability.

Over the last couple of years, we've seen a change in the way our customers want to get in touch, and that’s why we’re considering closing our stores.

With more customers looking to engage with us from the comfort of their homes, there's been an increase in demand for online services and phone support.

To ensure we’re investing in great online experiences and have enough consultants caring for you online and over the phone, we're considering reshaping our business by closing our AMI stores.