Staying Safe in Severe Weather

With severe weather sweeping through the country, we hope that you and your family are safe and dry. If you’ve been affected by the storm, we're here to help you get things back up and running.

Before anything else, it's important that you keep yourself and your family safe by doing small things like staying inside until you're sure it's okay to go outside and checking on your neighbours and your wider family as soon as you can.

Keeping yourself up to date

If you can, it's a good idea to keep an eye on local council, NZTA and Civil Defence websites for updates on road conditions and other helpful safety information.

Get the damage on record

When it's safe, check your home and car thoroughly for any damage. Make sure you take photos of anything that's damaged from flooding and power outages caused by the storm, even perishable food. These will help you if you need to make a claim.

Dealing with water damage

If water has entered your home, have an electrician check the power supply before turning it back on.

When things calm down, see if you can safely pull up wet carpets and move furniture to a higher, drier place in the house to help them dry off – carpets can sometimes be saved with a bit of cleaning.

Getting things fixed up

If there are minor damages that can be fixed up easily to make your home habitable again, it's a wise idea to get a builder onto the job. Just be sure to take photos, get a detailed quote and keep your receipts if you need to make a claim.

Getting temporary accommodation

If your house is flooded or damaged and is uninhabitable after the severe weather, your AMI house or contents policies may cover you for temporary accommodation.

Check your policy documents to see if temporary accommodation is included in your policy. You can do this through My AMI, your online account,* or by downloading the policy wordings online.

Log into My AMI

Download policy wordings

We're right here

As your insurer, we’re here to support you through the wild weather.

If you need to make a claim, jump online here. You can also lodge a claim in My AMI.

In severe weather like this, we usually have a high volume of calls which means you may experience longer wait times than normal. So if you have any questions or need to get in touch, feel free to contact us via our Facebook page.

*At the moment you can view your vehicle, home and contents policies in My AMI. However, if your policy is under the name of an organisation or body corporate, it can't be viewed online.