Gold service for our customers year on year
Looking after our customers is at the forefront of everything we do. So, we're chuffed New Zealand's voted us 'Gold' in the 2020 Reader's Digest Quality Service awards for Home and Contents.
Winning gold for the second-year running reflects the focus we've put on giving our customers a high standard of service. We believe a little kindness can make a big difference and empower our people to be kind to customers every day.
To support them in giving great customer service, we've introduced our customer promises. They set expectations and guidelines to do the following for our customers; be honest and upfront, make things easy and simple, recognise and anticipate customer needs, and always treat customers fairly.
AMI’s Executive General Manager Kevin Hughes says he couldn’t be prouder of the team.
“Following our achievement last year, it’s amazing to get gold once again. A big thank you to all the Kiwis that voted for us. It means a lot to the AMI team, especially those talking to customers every day. They do a great job and truly deserve the recognition.”
Thanks, New Zealand – we’re grateful for your support.