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South Canterbury hailstorm recovery effort customer update

Third Largest Storm of the Century

The Timaru hailstorm has been described as the third largest weather event in New Zealand this century. Total insurance costs are expected to exceed $83 million. Only the Lower North Island storms in February 2004 and Cyclone Debbie in April 2017 cost more.

More Than 12,000 Claims

We received more than 12,000 claims from this storm for vehicles, properties, boats and more. Due to the large number of claims and the impact of the COVID-19 pandemic, repairs are taking longer than usual. We apologise for any inconvenience this delay has caused.

Facing Challenges

Even before the COVID-19 pandemic, we were facing supply and resource issues due to a few factors, including a number of severe hailstorm events in Australia. This caused delays in the delivery of some vehicle parts, with many parts having to be shipped from other countries. The COVID-19 pandemic has exacerbated this issue and we unfortunately expect further delays. There’s also a limited supply of building resources such as scaffolding and reduced staff due to a number of international specialist hail storm repairers unable to return to New Zealand, which affects how many properties and vehicles we can repair at one time.

Delivering On Our Promise

We’ve taken extra steps to address these issues and help speed up the repairs process. We have also brought onboard more local builders, suppliers and contractors to help cover the property repair workload.

Thank You

Our objective during the entire recovery operation has been to ensure we meet the needs of our customers as quickly as possible, and we continue to work hard to achieve that goal. Thank you for your continued patience and understanding.

You can view the latest frequently asked questions here.


Haven’t claimed yet?

We are also concerned that we may not have heard from all of our affected customers. If you have hail damage and you haven’t lodged a claim yet, you can do so online here or by phoning 0800 100 200. You can also track the progress of your claim by logging into your My AMI account or by phoning 0800HAILST (0800 424 578).

Already lodged your claim?

If you’ve already lodged your claim, you can track the status at any time by logging into your My AMI account. If you haven’t registered for an account yet, you can do so here – just remember you’ll need your policy number handy.

If you have any questions about your claim or this hailstorm, you can get in touch by calling 0800HAILST (0800 424578).