Over 35% of online car claims instantly approved * No time to call? With 24/7 online claims, you can get yours underway in just a few clicks.

Choose the type of claim below to get started

Car Insurance

Log in to your My AMI account to make your claim. If you haven't already signed-up, grab your policy number and register now.

  • Claims are either instantly approved or are generally handled within 2 working days
  • View your excess amount in 'View and Manage' of your My AMI account
  • Upload supporting photos or documents online to speed up the process
  • Book your repairs and track the progress of your claim

Contents Insurance

Log in to your My AMI account to make your claim. If you haven't already signed-up, grab your policy number and register now.

  • One of our expert Claims Consultants will be in touch within 2 working days
  • View your excess amount in 'View and Manage' of your My AMI account
  • Upload supporting photos or documents online to speed up the process
  • Track the progress of your claim

House Insurance

Log in to your My AMI account to make your claim. If you haven't already signed-up, grab your policy number and register now.

  • One of our expert Claims Consultants will be in touch within 2 working days
  • View your excess amount in 'View and Manage' of your My AMI account
  • Upload supporting photos or documents online to speed up the process
  • Track the progress of your claim

Travel Insurance

Our travel insurance is arranged and managed by Cover-More, the travel insurance experts. Simply log in to your Cover-More online account with your name and policy number to make your claim.

Life Insurance

Our life insurance is arranged and managed by Sovereign, the life insurance experts. Call a Sovereign claims specialist and they will let you know what information is needed to proceed with your claim. For more information on life insurance, click here.

To claim, call the Sovereign team on 0800 500 108

Business Insurance

We understand every business is unique, so we have a dedicated team of business insurance experts on hand to help you through the claims process.

Call us on 0800 100 200, 9am - 6pm, Monday to Friday.

How our online claims work

Step 1

You'll describe your claim

Log in and fill out the online form, answering the same questions as you would over the phone, to describe the incident and what you’re claiming for. Plus, you have the option to upload supporting documents too.

Step 2

We'll review your claim

If your claim is straight-forward and passes our automated review, we'll approve it on-the-spot. If it's a more complex claim, our experts will be in touch within 2 working days.

Step 3

We'll get things sorted

Once your claim is accepted, we'll get in touch to confirm your excess amount (if any) and work with you to get your claim sorted.

Frequently asked questions

  • What will happen to my No ClaimsBonus if I make a claim on my personal car policy?

    If you've earned a No Claims Bonus and make a claim, the discount may reduce the next time your policy renews.

    If you have our freeBmax protection, you can make up to two claims a year before your NCB is reduced. However your premium may be affected when your policy next renews even if your NCB hasn't reduced.

    For more information please email or call us anytime on 0800 100 200

  • How can I get a summary of my claims history or No Claim Bonus?

    We can provide you with a letter to confirm the years of insurance you've had with AMI for your vehicle(s), details of any claims in the past five years and the No Claim Bonus you had with us on your last cancelled policy.

    You can use this information as a reference when applying for insurance with a different insurance company in New Zealand or overseas.

    For more information please email or call us on 0800 100 200

  • If I make a claim for a damaged windscreen, will this affect my No Claims Bonus?

    This depends on the type of cover you have in place. If you have our optional Glass Excess Buy-out or Glass Breakage Cover then you won't  lose your No Claim Bonus when you make a claim.

    However, if you don't have these optional benefits in place then you'll be required to pay the excess, and your No Claim Bonus will be affected - unless you have Freebmax to protect the discount.

  • I've made three claims in 12 months and have Freebmax on my vehicle. Will my No Claim Bonus be lost?

    That depends on whether all three claims have had an impact on your No Claim Bonus i.e. if we can't recover the cost. If not, then the bonus will reduce to 40%.

    For more information please email or call us on 0800 100 200.

  • How do I make a claim?

    If you need to make a claim on any of your AMI policies, please call us on 0800 100 200 or submit your claim online.

*Figures based on claims lodged between 1 January and 31 March 2022 that are eligible for automated acceptance. Claims eligible for automated acceptance are single vehicle accidents, multi-vehicle accidents, and damage while parked claims.

Need to talk to someone?

We understand in some situations you may benefit from talking to an insurance expert, so we have teams available to support over the phone. Call 0800 100 200 to chat to someone about your claim.