Travel insurance claims

We have a dedicated travel claims team who are on hand to help you.

Call us

To make a claim, call us on 0800 500 425
between 8.30am – 5.30pm Monday to Friday.

If you need emergency assistance call us 24/7 from:

Australia 1800 805 998
United Kingdom 0808 234 4362
United States 1866 945 3167
Canada 1800 840 1151

For all other countries

Call us on +64 (0) 9 300 8581

Within New Zealand

Call us on 09 300 8581

Claim online

Submit your claim online

Completing a claim form

You can complete a claim form and submit it to us by:


AMI Travel Insurance
c/o Cover-More Claims Department
PO Box 105-203 Auckland 1143


Download a travel claim form

Information you may need for your claim

Depending on the nature of your claim, you may need some of the following information to support your claim.

  • Any police, local authority or airline carrier reports
  • Your original itinerary for claims regarding loss of deposits and return travel
  • Original doctor’s certificates or receipts for medical treatment received
  • Proof of ownership, written repair, replacements, quotes or receipts for personal effects to substantiate your loss
  • Bank receipts and/or statements to substantiate money claims
  • For rental vehicles, all documents and rental vehicle claim forms relating to the accident
  • Any other information required by the insurer.