QFE Disclosure statement for AMI

14 December 2015

It is important that you read this information: It is general information which will help you to compare financial advisers and choose the one that best suits your needs.

Your insurance is underwritten by AMI, a business division of IAG New Zealand Limited (“IAG”). IAG New Zealand Limited (IAG) is a Qualifying Financial Entity (QFE) under the provisions of the Financial Advisers Act 2008.

Phone:  09 969 6000
Email:  info@ami.co.nz
Physical address: 1 Fanshawe Street, Auckland 1010
Postal address:  Private Bag 92130, Auckland 1142 

You can check this information on the Financial Service Providers Register at www.fspr.govt.nz.  

As a QFE, IAG is licensed to take responsibility for its advisers (including AMI advisers) and to ensure that they exercise due care, diligence and skill when providing financial advice to you.

IAG’s QFE license means that IAG’s QFE advisers do not have to be individually registered or authorised. IAG’s QFE advisers can provide personalised advice about general insurance and warranty products.

If you are unhappy about some aspect of our service or products then please advise your branch or claims team

Our staff are trained to listen and obtain the necessary facts. They will try to reach a mutually agreeable solution with you. If any dispute does arise, please ask for the assistance of the Branch Manager or Claims Team Leader, who may be contacted by phoning 0800 100 200. 

If for any reason you are still unhappy with the outcome of your complaint, you should:

Write to or email our Manager - Customer Support

Tell this person why you are not happy and what you think should be done. Please include your address and contact telephone number.

By mail:

AMI Insurance
PO Box 2116
Freepost Authority
Number 17785
Christchurch


By email:

customersupport@ami.co.nz

We will:

i) Acknowledge your complaint within three working days.

ii) In most cases investigate and resolve your complaint within two weeks. If this is not possible, we will advise you of progress within 10 working days. We will tell you within 2 months if we are unable to resolve your complaint.

iii) If you feel, after receiving our final decision, that your complaint has still not been settled to your satisfaction through our internal complaint procedure.

You can: Approach the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme)

AMI is a member of the IFSO Scheme. This is a completely independent authority that will carry out an impartial investigation of any complaint coming within the IFSO Scheme’s Terms of Reference.

How to contact the IFSO Scheme:

By phone: 0800 888 202
Email: info@ifso.nz
Write to: PO Box 10845, Wellington

Important: You need to refer the matter to the IFSO Scheme within three months after you receive the final response to your complaint under AMI’s internal complaints process. You will also need a letter from AMI advising that your complaint is “deadlocked”. We will provide you with this letter when we can no longer assist you with your complaint.

IAG is licensed and regulated by the Financial Markets Authority (FMA)

You can obtain information about financial advisers from the FMA. You may also report information to the FMA about IAG and its financial advisers at:

By phone: 0800 434 567
Physical address: Level 2, 1 Grey Street, Wellington
Postal address: PO Box 1179, Wellington 6140