FAQs on customer documentation
At AMI we are constantly looking for ways we can make things better for you, the customer. As part of this commitment to improve, we are in the process of implementing a new operating system. Because of this, you will notice some changes to the way you receive information from us. If you can’t find the answer you are looking for in the following frequently asked questions, please contact us on 0800 100 200.
- Why have I got so much paperwork?
At AMI we are committed to reducing the amount of paperwork you receive. While we transfer policies to our new system however, you will see an increase in the number of pages you are used to receiving. Once we have all policies transferred to the new system you will start to see some positive changes with regard to the amount of paper you receive from us.
- Why am I receiving two separate renewal envelopes?
We are transferring Motor policies into our new system first. House and Contents policies will follow later this year. In the interim this will mean that if your motor & any other AMI policy you have renew on the same day, two separate renewal packs will be issued, one from the existing system and one from the new system.
- Where is my bill with the yellow slip?
If you have already received your Premium Advice, your Bill Statement (with the yellow slip) will be sent two weeks before your premium is due. Your Bill Statement will show the amount you need to pay at that time. You can still use your Premium Advice to pay if you pay annually, or use your Instalment Schedule if you pay by installments.
- Why are you sending me a notification of my premium? Why not just send me the bill?
Your Premium Advice is the tax invoice that provides the full cost of your insurance contract with AMI. If you pay by instalment you will also receive an Instalment Schedule: this shows what you have to pay and when. The Bill Statement that follows is the amount you need to pay on the due date. Depending on how you pay this may or may not be the same as the amount on your Premium Advice. For example, if you pay quarterly your bill will show how much is due for that period only.
- All my insurances are due on the same day, but I’ve only received my House & Contents renewal, where is my Motor?
Your Motor policy is on its way! Motor policies have been transferred into our new system first and this means they have been issued separately to any House and Contents policies you may hold with AMI. Once all policies have been transferred to our new system, all policies you hold with AMI, that renew on the same day, will be sent in the same renewal pack.
- I pay by monthly cash, why do you send me so much paperwork each month?
As a reminder to our monthly cash customers, a bill is issued each month with advice on how much to pay. A great way to make sure your premiums are always paid on time is setting up a direct debit. Please contact us on 0800 100 200 for more information on how to set this up.
- What implications does your new system have for me? What do I need to do differently?
There’s nothing for you to do differently because of our new system. We would ask however that you read through your renewal pack carefully and contact us on 0800 100 200 if you have any questions or concerns, we’re here to help.