Frequently asked questions


How do I set up a direct debit?

You are able to set up a direct debit directly from your bank account, or from your nominated credit card.

To set up a direct debit, print off either the Credit Card application form or the bank application form, complete and post it back to us at:

AMI Insurance
PO Box 2116
Christchurch

If you wish to speak to one of our team members, call us on 0800 100 200 with your bank account or credit card details and we will set this up for you.

How do I change the bank account or credit card number for my direct debit?

To change your bank account number or credit card details have your bank account or credit card details available and call us on 0800 100 200. 

What if my nominated credit card on my direct debit has expired?

If your credit card number or expiry date has changed, have your credit card details available and call us on 0800 100 200 and we can help make the necessary changes.

 

How can I pay my premium by credit card?

If you wish to make an immediate credit card payment, have your credit card details available and call us on 0800 100 200 or drop into one of our branches.

 

Our preferred method of payment is direct debit.

You are able to set up a direct debit directly from your bank account, or from your nominated credit card.

To set up a direct debit, have your bank account or credit card details available and call us on 0800 100 200.

 

List of AMI branches

Can I pay my premium on your website?

Unfortunately we do not have payment facilities on our website.

To make a payment, please call us on 0800 100 200 or drop into one of our branches.

 

Our preferred method of payment is direct debit.

You are able to set up a direct debit directly from your bank account, or from your nominated credit card.

To set up a direct debit, have your bank account or credit card details available and call us on 0800 100 200.

 

List of AMI branches

What payment frequency options does AMI offer?

We currently offer three payment options:

monthly (direct debit only on new policies)

quarterly (cash and direct debit)

annual (cash and direct debit)

 

Please call us on 0800 100 200 if you would like to discuss which payment options suit you.

Can I pay by internet banking?

Our preferred method of payment is direct debit.

You are able to set up a direct debit directly from your bank account, or from your nominated credit card.

To set up a direct debit, have your bank account or credit card details available and call us on 0800 100 200.


If you have a quarterly or annual premium there is the option to pay by internet banking. Our account details are pre-registered with your bank.


• Log on to your bank’s Internet banking website.

• Go to the ‘Bill Payments’ or ‘Pay Someone’ section. Your bank may have a similar name for this area.

• In the search field select ‘AMI Insurance’ from the list of suppliers registered with your bank.

• Please note – AMI’s bank account details are pre-loaded with your bank so you do not need to enter them.

• Follow the instructions on your bank’s website for making your payment to AMI.

• Important: Be sure to enter the first 7 digits of your policy number in the code field so that we know who the payment is from.

 

Hints


• Pay the full amount shown on your premium statement. If you only wish to pay for one of the policies listed on the premium statement, then please pay the total amount owing on that policy.

• Please use the seven digit reference number on your premium statement and only pay for policies listed against this reference number.

• Please make your payment by the due date stated on your policy account. AMI will process the payment on the next business day.

How do I contact AMI from overseas?

Email: Contact AMI by e-mail

Phone: +64 3 371 9000

Fax: +64 3 371 8340

Post: AMI Insurance, P O Box 386, Christchurch, 8140, New Zealand

List of AMI branches

We look forward to hearing from you and being of assistance.