Frequently asked questions


How do I set up a direct debit?

To set up a direct debit from your bank now, you can access the online bank application form here.

Alternatively, print off either the Credit Card application form or the bank application form, complete and post it back to us at:

AMI Insurance
PO Box 2116
Christchurch

If you wish to speak to one of our team members, call us on 0800 100 200 with your bank account or credit card details and we will set this up for you.

How do I change the bank account or credit card number for my direct debit?

To change your bank account number or credit card details have your bank account or credit card details available and call us on 0800 100 200. 

What if my nominated credit card on my direct debit has expired?

If your credit card number or expiry date has changed, have your credit card details available and call us on 0800 100 200 and we can help make the necessary changes.

 

How can I pay my premium by credit card?

If you wish to make an immediate credit card payment, have your credit card details available and call us on 0800 100 200 or drop into one of our branches.

 

Our preferred method of payment is direct debit.

You are able to set up a direct debit directly from your bank account, or from your nominated credit card.

To set up a direct debit, have your bank account or credit card details available and call us on 0800 100 200.

 

List of AMI branches

Can I pay my premium on your website?

Unfortunately we do not have payment facilities on our website.

To make a payment, please call us on 0800 100 200 or drop into one of our branches.

 

Our preferred method of payment is direct debit.

You are able to set up a direct debit directly from your bank account, or from your nominated credit card.

To set up a direct debit, have your bank account or credit card details available and call us on 0800 100 200.

 

List of AMI branches

What payment frequency options does AMI offer?

We currently offer three payment options:

monthly (direct debit only on new policies)

quarterly (cash and direct debit)

annual (cash and direct debit)

 

Please call us on 0800 100 200 if you would like to discuss which payment options suit you.

Can I pay by internet banking?

Our preferred method of payment is direct debit, however we appreciate you may prefer to pay by internet banking. 

Internet banking ’Bill Payments’ linked to AMI’s bank account are available through the following banking providers:

 

For personal insurance policies please select ‘AMI Insurance’
For business insurance policies please select AMI Business Insurance’

If you are having trouble finding AMI listed on your banks "Bill Payments" list, or your bank is not listed above, please use this account number:
06-0801-0055108-08 and follow the instructions below.
                                                                     

  • Please include your name and your 7 digit Customer Reference number in the appropriate fields so that your payment can be correctly allocated to the desired policy.
  • Please make your payment by the due date stated on your policy account. AMI will process the payment on the next business day.

If you would like to set up a direct debit, please call us on 0800 100 200 with your bank account or credit card details on hand.

How do I contact AMI from overseas?

Email: Contact AMI by e-mail

Phone: +64 3 371 9000

Fax: +64 3 371 8340

Post: AMI Insurance, P O Box 386, Christchurch, 8140, New Zealand

List of AMI branches

We look forward to hearing from you and being of assistance.

Why are we replacing the AMI Assist app?

The new AMI app has additional features, is easy to navigate and allows us to easily add more functionality in the future.

What are the features for the AMI App?

  • Online Claims
  • My Offers through partners VTNZ and Bridgestone
  • Crash Notes
  • Maps to the nationwide branch network
  • Branch contact numbers and trading hours
  • Emergency contact numbers
  • Contact us; phone numbers, email us, app feedback

Where can I download the apps from?

The Apple iPhone version can be downloaded from the AppStore app on the phone, or via the iTunes application on your computer.
You will need to use the iTunes (NZ) store to find the apps

Android users can find the apps on the Google play store, either using the PlayStore app on your phone or by visiting http://play.google.com/store

 

Can anyone download the apps?

Yes, but the offers are only available to AMI customers with vehicle, contents or home insurance.

What will happen to the old AMI app?

The old app – AMI Assist –was withdrawn from the Apple and Google stores when we launched the new AMI app. If you had downloaded this app, it will remain on your phone until you remove it.

Why have we changed the names of the apps?

We have used a generic name that is easy for our customers to find in AppStore and Google play store.

About the offers

Are the offers available to everyone?
No, the offers are only available to AMI customers with vehicle, contents or home insurance.

Will other offers be added?
We’re constantly working on getting new offers into the apps to add value. Please check the app regularly to see what new offers are available.

Are the deals available at all of our partners’ outlets?
No, our partners determine what deals they offer and where they offer them. Each offer is attached to a specific location, therefore it’s important that you check the Store List beneath the offer to check the physical location of the offer before attempting to redeem it.

What if I don’t have a Smartphone? Can I still get access to the discounts?
Most of our partner vouchers are only redeemable on the app, but we do have some offers available on our websites such as Bridgestone offers.

Can I still access the offers in the old app?
No, these have been disabled. You will need to download the new AMI app.

What do I do if I have an issue relating to the apps?

Please check the following;

  • Is your device is supported (please see our list below)?
  • Have your details been entered into the app correctly?
  • Do you have access to Wi-Fi or mobile data?

If the problem persists, take down a description of what’s gone wrong and call us on 0800 100 200.

 

Sometimes the map function within the apps won’t work, why is this?

Sometimes the map function within the apps won’t work, why is this?

In order to access maps within the apps, you have to have your location services (GPS) activated. Apple users will be asked via their device to let the IAG apps use Location Services and you must allow this for the maps to work. Once access is enabled, and the location icon is tapped on the top menu bar of the apps, the maps should work.


Please note that the Map application requires the user to have a working Internet connection or mobile data in order to download map data. On Android phones, the default map application is Google Maps. On Apple phones, the default application is Apple Maps.

 

What devices are supported?

The new AMI app is supported on the following versions:

iPhone 4, 4S, 5, 5C, 5S, 6 and 6+ running on iOS7.1.3 and above. The current iOS version shipped with new iPhone is version 8.3

To check which version of iOS you’re on, please go to your Settings, tap on General, then About.
If you do not have a version of iOS as listed above, follow the standard Apple process for updating your phone.

For Google Android users:
The apps are supported on OS versions 4.1 to 4.4, and include the following devices brands and models:

Samsung Galaxy S3, S4, S5, S6 (and Edge), S3 Mini, S4 Mini
LG Nexus 5, HTC One 
Motorola Moto G running on Android OS 5.0 and 5.1

To check which version of Android you’re on, please go to your Settings, tap on More, then on About Device.

Some Android devices are running on Version 5.0 and 5.1 (code named ‘Lollipop’), which is only just starting to appear in devices sold in New Zealand. Full support for this version is coming soon.

 

Can customers with corporate Smartphones use the apps?

Yes, but your work phone may have additional software on your device that controls how the phone is used and what can be downloaded onto the device. Major telecommunication carriers Vodafone, Spark and 2Degrees supply an application called AirWatch for this purpose. In these situations, the policy for applications is controlled by that employer, and if a customer can’t download the apps onto their work phone, they should talk to their IT department.

How often can I redeem an offer?

There are different availability rules for each offer. Check details on the app for what offers can be redeemed when and how many times.