The new AMI app has additional features, is easy to navigate and allows us to easily add more functionality in the future.
- Online Claims
- My Offers through partners VTNZ and Bridgestone
- Crash Notes
- Maps to the nationwide branch network
- Branch contact numbers and trading hours
- Emergency contact numbers
- Contact us; phone numbers, email us, app feedback
The Apple iPhone version can be downloaded from the AppStore app on the phone, or via the iTunes application on your computer.
You will need to use the iTunes (NZ) store to find the apps
Android users can find the apps on the Google play store, either using the PlayStore app on your phone or by visiting http://play.google.com/store
Yes, but the offers are only available to AMI customers with vehicle, contents or home insurance.
The old app – AMI Assist –was withdrawn from the Apple and Google stores when we launched the new AMI app. If you had downloaded this app, it will remain on your phone until you remove it.
We have used a generic name that is easy for our customers to find in AppStore and Google play store.
Are the offers available to everyone?
No, the offers are only available to AMI customers with vehicle, contents or home insurance.
Will other offers be added?
We’re constantly working on getting new offers into the apps to add value. Please check the app regularly to see what new offers are available.
Are the deals available at all of our partners’ outlets?
No, our partners determine what deals they offer and where they offer them. Each offer is attached to a specific location, therefore it’s important that you check the Store List beneath the offer to check the physical location of the offer before attempting to redeem it.
What if I don’t have a Smartphone? Can I still get access to the discounts?
Most of our partner vouchers are only redeemable on the app, but we do have some offers available on our websites such as Bridgestone offers.
Can I still access the offers in the old app?
No, these have been disabled. You will need to download the new AMI app.
Please check the following;
- Is your device is supported (please see our list below)?
- Have your details been entered into the app correctly?
- Do you have access to Wi-Fi or mobile data?
If the problem persists, take down a description of what’s gone wrong and call us on 0800 100 200.
Sometimes the map function within the apps won’t work, why is this?
In order to access maps within the apps, you have to have your location services (GPS) activated. Apple users will be asked via their device to let the IAG apps use Location Services and you must allow this for the maps to work. Once access is enabled, and the location icon is tapped on the top menu bar of the apps, the maps should work.
Please note that the Map application requires the user to have a working Internet connection or mobile data in order to download map data. On Android phones, the default map application is Google Maps. On Apple phones, the default application is Apple Maps.
The new AMI app is supported on the following versions:
iPhone 4, 4S, 5, 5C, 5S, 6 and 6+ running on iOS7.1.3 and above. The current iOS version shipped with new iPhone is version 8.3
To check which version of iOS you’re on, please go to your Settings, tap on General, then About.
If you do not have a version of iOS as listed above, follow the standard Apple process for updating your phone.
For Google Android users:
The apps are supported on OS versions 4.1 to 4.4, and include the following devices brands and models:
Samsung Galaxy S3, S4, S5, S6 (and Edge), S3 Mini, S4 Mini
LG Nexus 5, HTC One
Motorola Moto G running on Android OS 5.0 and 5.1
To check which version of Android you’re on, please go to your Settings, tap on More, then on About Device.
Some Android devices are running on Version 5.0 and 5.1 (code named ‘Lollipop’), which is only just starting to appear in devices sold in New Zealand. Full support for this version is coming soon.
Yes, but your work phone may have additional software on your device that controls how the phone is used and what can be downloaded onto the device. Major telecommunication carriers Vodafone, Spark and 2Degrees supply an application called AirWatch for this purpose. In these situations, the policy for applications is controlled by that employer, and if a customer can’t download the apps onto their work phone, they should talk to their IT department.
There are different availability rules for each offer. Check details on the app for what offers can be redeemed when and how many times.