Frequently asked questions


How do I set up a direct debit?

You are able to set up a direct debit directly from your bank account, or from your nominated credit card.

To set up a direct debit, print off either the Credit Card application form or the bank application form, complete and post it back to us at:

AMI Insurance
PO Box 2116
Christchurch

If you wish to speak to one of our team members, call us on 0800 100 200 with your bank account or credit card details and we will set this up for you.

How do I change the bank account or credit card number for my direct debit?

To change your bank account number or credit card details have your bank account or credit card details available and call us on 0800 100 200. 

What if my nominated credit card on my direct debit has expired?

If your credit card number or expiry date has changed, have your credit card details available and call us on 0800 100 200 and we can help make the necessary changes.

 

How can I pay my premium by credit card?

If you wish to make an immediate credit card payment, have your credit card details available and call us on 0800 100 200 or drop into one of our branches.

 

Our preferred method of payment is direct debit.

You are able to set up a direct debit directly from your bank account, or from your nominated credit card.

To set up a direct debit, have your bank account or credit card details available and call us on 0800 100 200.

 

List of AMI branches

Can I pay my premium on your website?

Unfortunately we do not have payment facilities on our website.

To make a payment, please call us on 0800 100 200 or drop into one of our branches.

 

Our preferred method of payment is direct debit.

You are able to set up a direct debit directly from your bank account, or from your nominated credit card.

To set up a direct debit, have your bank account or credit card details available and call us on 0800 100 200.

 

List of AMI branches

What payment frequency options does AMI offer?

We currently offer three payment options:

monthly (direct debit only on new policies)

quarterly (cash and direct debit)

annual (cash and direct debit)

 

Please call us on 0800 100 200 if you would like to discuss which payment options suit you.

Can I pay by internet banking?

Our preferred method of payment is direct debit.

You are able to set up a direct debit directly from your bank account, or from your nominated credit card.

To set up a direct debit, have your bank account or credit card details available and call us on 0800 100 200.


If you have a quarterly or annual premium there is the option to pay by internet banking. Our account details are pre-registered with your bank.


• Log on to your bank’s Internet banking website.

• Go to the ‘Bill Payments’ or ‘Pay Someone’ section. Your bank may have a similar name for this area.

• In the search field select ‘AMI Insurance’ from the list of suppliers registered with your bank.

• Please note – AMI’s bank account details are pre-loaded with your bank so you do not need to enter them.

• Follow the instructions on your bank’s website for making your payment to AMI.

• Important: Be sure to enter the first 7 digits of your policy number in the code field so that we know who the payment is from.

 

Hints


• Pay the full amount shown on your premium statement. If you only wish to pay for one of the policies listed on the premium statement, then please pay the total amount owing on that policy.

• Please use the seven digit reference number on your premium statement and only pay for policies listed against this reference number.

• Please make your payment by the due date stated on your policy account. AMI will process the payment on the next business day.

How do I contact AMI from overseas?

Email: Contact AMI by e-mail

Phone: +64 3 371 9000

Fax: +64 3 371 8340

Post: AMI Insurance, P O Box 386, Christchurch, 8140, New Zealand

List of AMI branches

We look forward to hearing from you and being of assistance.

Why do you want to know my location?

We need to know your location so we can show you all the available offers in your local area. It helps us show you the closest locations for you to redeem an offer.

Can I make suggestions or ask questions about the app and/or website?

Yes!  Please email marketing@ami.co.nz with your questions, suggestions or ideas - we'd love to hear them. 

Who gets my information if I download the app?

We need your details in order to verify that you have a current car insurance policy with AMI, so that we can give you free access to the app.

I've lost my phone - can I re-download the app when I get my new one?

Yes you can re-download the app on your new phone. You'll just have to follow the verification process again once the app is downloaded (surname and either car registration number or AMI car insurance policy number).

My phone has been stolen. What if someone redeems an offer on my phone?

You can download the app on your new phone to access the offer. You'll just have to follow the verification process again once the app is downloaded (surname and either car registration number or AMI car insurance policy number).

Can I redeem offers from Z when I'm also using my Z Card, SmartFuel card or docket?

No sorry, you can't redeem the AMI Assist offers in conjunction with any other offer(s).

Do I get one pie/coffee for every $50 of fuel I spend?

No sorry, once you spend $50 or more on fuel you can choose either a free pie or coffee. If you spend multiples of $50 you don't get another free item.

Can I get a hot chocolate or tea instead of a free coffee at Z?

No sorry, you can't swap the pie for another item.

I'm having technical issues with the app - who do I call?

Call 0508 222 441 if you are experiencing technical difficulties with the app or website.

I've been asked to re-confirm my details - why is this?

If you’ve only just joined AMI it can sometimes take a little while for the app to recognise your policy details. Sometimes it will ask you to re-confirm your details. If you still have issues with logging in, please call us on 0800 505 511 and we'll be happy to help.

What sort of offers are coming up?

We'll be adding more offers soon which will include deals to assist you on the road and in the home.

Will there be offers available after 31 July 2014

Yes definitely. The offers that are currently available are our launch offers.  New offers will be available soon.  Once you have downloaded the app, you'll get an app notification when new offers are available, please make sure your app notifications are turned on.

How often can I redeem an offer?

There are different availability rules for each offer. Check details on the app for what offers can be redeemed when and how many times.

Who do I call if I have trouble redeeming an offer?

Please call 0508 222 411 if you have any issues using the AMI Assist app.

Why aren’t motorbike customers and large vehicle customers not eligible?

Our partners have excluded these vehicles from the offers.  Please see below for more detail.

  • Bridgestone: The offers will not be relevant to motorbikes or large vehicles.
  • VTNZ: Maintenance check-ups and pre-purchase inspections from VTNZ are not relevant for motorbikes. However, these customers are able to access the WOF or Safety Inspection offers.
  • None of the VTNZ offers are relevant to large vehicle customers as they require different services for their type of vehicle.

Who do I call if I have a problem with the app?

If you can't log in or have any questions or issues, please call us on 0800 505 511 and we'll be happy to help.

We have one car but two of us are listed on the policy - can we both use the app?

Yes, you can both download the app with your information.

Can I use more than one offer at a retailer during one visit?

It depends on the retailer. Please check the terms and conditions on the voucher.

Can I use the voucher multiple times?

No, once the voucher has been redeemed it can't be used again.  But you may redeem some offers multiple times if you work within the terms and conditions.

How long are the offers valid for?

VTNZ offers are available until 30 June 2014. Bridgestone and Z offers are available until 30 June 2014. Some specific offers (for example the free coffee or pie offer from Z) have other availability rules so please make sure you read and are familiar with the terms and conditions relating to each offer.

Do I need to print vouchers to redeem offers?

If you've downloaded the app on your smartphone then you don't need to print anything. Simply visit the retailer and show them the voucher on your smartphone to redeem the offer.

I’ve printed my voucher but lost it. What do I do now?

If you lose your printed voucher you can print out another one. However, once the offer has been redeemed it will no longer be available.

How can I redeem an offer from the website if I don’t have access to a printer?

Staff at your local AMI branch are happy to print out vouchers for you. If you can't make it to your local AMI branch you could ask a friend, family member or neighbour to print the desired vouchers for you, or you could go to the library and ask them to help.

Is the app available on all versions of iPhone and Android?

Yes, as long as you have software version iOS 6 or up for iPhone or any version for Android (although it may not be optimised for older versions). The app is not currently available on Windows phones.

Do I need to have the latest software on my phone to run the app?

No. although the app is optimised for more recent phone versions, e.g. iOS 6 and up.

Why can't I find the app on the Apple Store/Google Play?

You need to search for ’AMI Assist’ in the App Store or Google Play.

How do I start using the AMI Assist app?

You can download the AMI Assist app from the Apple Store (iOS) or Google Play (make sure you search for 'AMI Assist). When you open the app or microsite for the first time, you'll need to verify that you're an AMI customer by entering your surname and car registration number. If the app or microsite isn't able to verify you using that information, it will ask you for your AMI car insurance policy number. Once the app has verified that you're an AMI customer, you'll have access to the exclusive offers.

Are the app and microsite free?

The app and microsite are free and available to AMI personal car policy customers. There are no costs (ongoing or otherwise).

What if I'm not an AMI customer?

You'll need to buy a personal car policy from AMI and then download the AMI Assist app or go to the website to get access to the offers. 

Are caravans, campervans and motorbikes eligible?

No, only AMI personal car policies are eligible.

Am I eligible if I only have third party insurance?

You can access the offers and use the app and microsite with any Any car policy - Third Party, Third Party, Fire & Theft, and Comprehensive insurance.

Are all AMI car policies eligible to access the offers?

All AMI personal car insurance policies are eligible for the AMI Assist app and microsite. Business vehicle insurance and personal motorbike insurance policies are not eligible.