AMI is a unique insurance company and we are proud to be different. Our staff are known for their helpful and friendly Customer Care and for “going the extra smile”.

We are unique because of our reputation as a leading provider of Customer Care, our extensive branch network and call centres, and because we are the largest wholly New Zealand owned fire and general insurance company.

 

We are committed to Customer Care

Customer Care is at the heart of everything we do. The AMI promise – to care, assist, and deliver – is understood and practiced by all staff throughout the company.  

We care by taking the time to understand our customers better, and by thinking about what we can do to really help them. We assist by making things easy for our customers, and doing everything we can to make their experience with us a caring  and positive one. We deliver by keeping our promise and by being there when you need us.

  

We have more local branches

Our network of 73 branches, 2 call centres and 22 agencies across New Zealand gives us an unrivalled community presence. We continue to invest in local staff and branches because we know our customers like to speak with local people face-to-face.

 

We are New Zealand owned

We have a proud history as a New Zealand owned company stretching back to 1926. Today, we are the largest wholly New Zealand owned fire and general insurer, in a market otherwise made up of overseas owned insurance companies.

 

We are mutually owned

We are a mutual company – that means our customers are also our owners. This allows us to keep a single-minded focus on the interests of customers. It also means our financial returns are reinvested in the business to the benefit of customers.

 

JRA Best Workplaces 2009 Five-Year-League Award   

Our committed staff


Our staff are the best in the business, and with our support they put the customer first. They have ranked AMI as one of the best places to work in the JRA Best Workplaces in New Zealand Survey ten years in succession, the only company to achieve this recognition.

In 2009 AMI was also awarded with the inaugural Five-Year-League Award for consistently ranking as one of New Zealand's Best Workplaces.
 

Insurance ratings

AMI Insurance Limited has an AM Best Company Inc. rating of A+ (Superior) dated 7 October, 2009.